Acknowledge and resolve the Incident/Service request as per resolution SLAs
Collaborate with onshore management on projects, Change management and day to day operational issues
Must have thorough knowledge and hands on experience in Datacentre and related technologies like Virtualization, Exchange, AV Management, storage, etc.
Understanding the concepts of datacenter technologies for coordination within datacenter team and other technology teams
Develop processes and perform activities to ensure consistent, high quality service or support levels
Identifies potential problems and work towards process improvements
Must have excellent written and verbal communication skills
Well versed with ITIL framework and other process
Drive continual improvement plan, service improvement plan and ensure SLA & KPI’s are met.
Must be good at documentation and have experience as an auditee
Responsible for approval of technical and process related changes
Should assist in design and implementation of BCP
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