Hatch Looking for System Administrator – AutoDesk ACC at Gurgaon, Haryana Full Time

Requisition ID: 72961

Job Category: Information Technology

Location: Gurugram, Haryana, India

With over six decades of business and technical experience in the mining, energy, and infrastructure sectors, we see challenges evolving in every industry. We respond quickly with solutions that are smarter, more efficient, and innovative. We draw upon our 9,000 staff, with experience in over 150 countries, to challenge the status quo and create positive change for our clients, our employees, and the communities we serve.

We’re at the forefront of our clients’ digital transformation journey, successfully implementing emerging digital services into our clients’ projects and operations that unlock a step change in their performance. Join the team to improve project outcomes, leverage the digital twin, deliver systems integration and interoperability, and support decision-making, autonomous execution, and integrated operations and performance centers.

Looking to take the next step in your career? Hatch is currently seeking a highly motivated Autodesk Construction Cloud Technical Product Configuration Specialist and Admin to join the Digital group in Gurgaon, India

Digital solutions have become a key component of the strategic direction and vision of today’s modern organizations. Hatch is at the forefront of successfully implementing emerging digital services into our clients’ projects and operations that can unlock a step change in their performance.

Join our diverse team and award-winning culture and be part of our clients’ digital transformation journey by working to define the best methods and making sure they are supported by the right technology and an enabled workforce. This journey will lead to improved project outcomes, being able to leverage the digital twin, systems integration and interoperability, support for decision-making, autonomous execution, and integrated operations and performance centers.

Application administrators administer Hatch’s computer systems and play an important role in technical software support and associated implementations. They have the responsibility to ensure applications operate in a manner that supports Hatch projects and corporate systems.

They respond to tickets and serve as a contact/liaison for functional users, project systems managers and IT technical staff for technical issues. They provide application-level expertise, augmenting the skills and the expertise available via the service desk.

They take direction from the AMS Lead and System Administration Technology Lead.

They work with the global Technical Implementation Specialists and relevant Product Managers to understand the requirements for each system used on a specific project in resolving technical issues.

As the successful candidate, you will:
Provide technical support for Autodesk Construction Cloud and software components in a complex mission critical environment

Manage, support, and resolve complex software, vendor, and proprietary technical issues

Identify and resolve medium to highly complex production problems for support of applications

Identify proactive solutions for recurring technology occurrences to benefit the business

Maintain system documentation

Provide support to end-users

Maintain current knowledge of relevant technologies as assigned

Collaborate and interact with various stakeholders including the ICT team

Work closely with application development teams and vendors to tune and troubleshoot applications

Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments

Willing to work after hours as part of a global team

Lead and participate in efforts to develop and implement processes for application and system monitoring

Lead and participate in efforts to implement application updates to include upgrades

Undertake integration between various systems using available API’s and web services

Adhere to standards and processes for systems in Hatch

Responsible for the process from Development to Production release

Key experience:
Skills

Understand software and hardware requirements of varied departmental systems

Understand the workflow and process requirements of complex application systems

Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications

Excellent problem solving/analytical skills and knowledge of analytical tools

Display and execute logical and complex troubleshooting methods

Excellent verbal, written communication, and ability to work well with others

Teamwork: Working together to achieve organizational and team goals

Demonstrated soft skills required such as presentation of ideas and ability to clearly articulate the concepts to senior management

Ability to effectively interface with technical and nontechnical staff at all organizational levels

Experience

Minimum 3-5 years’ experience in the CAD background with knowledge of systems

3 years hands-on experience in application administration and operational systems support (day to day operations including installation, upgrade, configuration, trouble shooting, debugging, patching)

Experience with at least one of the following Design Tool platforms:

Autodesk CC-Design Collaboration

Experience on failover, high availability, disaster recovery, business continuance

Experience in process automation, best practice approach, technology efficiency, and effectiveness

Exposure to any of the following Design Tools: AutoCAD, Revit, Civil 3D

Knowledge

Bachelor’s degree or equivalent combination of education, training or work experience

Key design software experience:
Autodesk CC

BIM 360

AutoCAD/Revit/Civil 3D/Infraworks/Inventor

Why join us?

Develop innovation partnerships

Think locally, work globally

Engage with people who make a difference

What we offer you?

Flexible work environment.

Long term career development

Why join us?

Work with great people to make a difference

Collaborate on exciting projects to develop innovative solutions

Top employer

What we offer you?

Flexible work environment

Long term career development

Think globally, work locally

We’re committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, or any other protected status. If you have any accommodation requirements, please let us know. We’ll do our best to meet your needs in accordance with applicable local legislation.