HCL Technologies Limited Hiring For SENIOR SPECIALIST at Bengaluru / Bangalore Full Time

Job Description (Posting).

# Resource Experience Skill Description
2 L2 Resource 3+ Years Experience in SAP. Expertise on Implementation, Cloud Migrations, Upgrades, SAP HANA, troubleshooting skills, performance tuning and technical support of various SAP NW landscapes.
Involvement in all phases of application migration like discovery and analysis, Planning, development, deployment and post deployment support.
Experience in Cloud Service management like Public Cloud (AWS, Azure).

(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

Qualification

B-Tech

Skill (Primary)

SAP (APPS)-SAP Basis System Administration-SAP Basis Hana Administration