Information Technology
Job posted on
Jul 5, 2023
Employee Type
Permanent-Sales Vertical
Experience range (Years)
0 – 1 year
Group Company: HDFC Bank Limited
Designation: IT-DPC Operations officer
Position description: To ensure to execute the assigned checklist and Adhoc jobs correctly in predefined sequence and timely manner.
Primary Responsibilities:
Responsible for executing assigned checklists, user requests & Adhoc request in the shift.
Ready to extend shifts during any emergency and to work in 24*7 shifts.
Ready to extend shifts during any emergency and to work in 24*7 shifts. Responsible for adhering to the audit / compliance guidelines applicable for DPC.
Responsible for escalation to Shift in Charge, System Supervisors for any discrepancy in the daily executions.
Responsible for timely logging of USD calls for incidents.
Responsible for monitoring of email alerts.
Responsible for various adhoc tasks as assigned for the IT DPC Operations team members.
Additional Responsibilities:
Any other task assigned by seniors from time to time.
Educational qualifications preferred
Category: Bachelor’s Degree, Master’s Degree
Field specialization: Computer Science, Information Technology
Degree: Bachelor of Engineering – BE, Master of Engineering – MEng, Bachelor of Science – B.Sc
Required Certification/s:
Technical Certifications in Oracle, Java, Linux etc.
Required work experience
Industry: BFSI/IT
Role: Fresher/Sales
Years of experience: 0 to 1
Key Performance Indicators:
Zero errors.
Process improvements.
Additional initiatives.
Required Competencies:
Self-Motivated and should have ability to work independently.
Ability to manage multiple tasks / activities.
Effective team player.
Punctual and sincere.
Required Knowledge:
Understanding of IT DPC Operations is preferred
Required Skills:
Good Communications & Fast Learner
Readiness to work in shifts
Other:
Reporting Designation: DPC Operations Manager
Reporting Department-Sub BU: Information Technology
Other details
Contract Types: PERMANENT
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