HDFC Bank Looking for PO/TL – WB-BTG at Mumbai, Maharashtra, India Full Time

Job Purpose

• Managing CRM Automation Projects
• Support to the Business user and new implementation.
• Ensure availability of the application

Key Skills(examples listed below)

Analytical thinking, Wholesale Banking Knowledge

Job Responsibilities (JR): 6 – 8 Areas

Actionable (4-6)

· Preparation of Business Requirement Document for Risk Rating application

· Review of Functional Specification Document / Understanding Document from vendor

· Arranging Sign off from all stakeholders w.r.t BRD & FSD

· Preparation and circulation of Project plan (Pre & Post FPN) to stakeholders

· Preparing FPN note and raising FPN

· Tracking and closure of Defects

· Level 2 support on understanding gaps & production issues

· Stakeholder management & communication

· User training on enhancements raised in application

· Manage & coordinate with cross segment teams (IT, Business, Operations) and vendor

· Project Management

· Vendor Management

· Tracking issues reported and closure

· Project Planning and Tracking

· Vendor Scheduling and Discussion

· Updating and creating reference/ training/ process documentations