Head Field Solutions Pvt. Ltd Looking for IT Help Desk at Noida, Uttar Pradesh Full Time

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures

Job Types: Full-time, Regular / Permanent

Salary: Up to ₹40,000.00 per month

Shift:

Application Question(s):

• Are you comfortable with the Night Shift?
• Are you comfortable for Noida location?
• Do you have 2+ years of experience in IT Helpdesk?
• How much salary are you expecting In Hand per month?

Work Location: One location