Head Hunter Inc Looking for technical support – international voice process – call gayathri 9500125543 at Chennai, Tamil Nadu Full Time

Opening for technical support-international voice process-(inbound & outbound process) (both freshers & experienced)

roles & responsibilities;

Diagnose and troubleshoot technical issues, including account setup and network configuration

Ask customers targeted questions to quickly understand the root of the problem

Track computer system issues through to resolution, within agreed time limits

Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

Provide prompt and accurate feedback to customers

Refer to internal database or external resources to provide accurate tech solutions

Ensure all issues are properly logged

Prioritize and manage several open issues at one time

Proven work experience as a Technical Support Engineer/fresher

Hands-on experience with Windows/Linux/Mac OS environments

Good understanding of computer systems, mobile devices and other tech products

Ability to diagnose and troubleshoot basic technical issues

Excellent problem-solving and communication skills

qualification ;

graduation ; any graduates(with or without backlogs)

• WITH VERY GOOD COMMUNICATION SKILLS

24/7 shift – 5 days working

2 days rotational off

cab will be provided

CTC ; 3 LPA – 4 LPA

Interested candidates can revert a call or just drop a mail with your updated resume

Regards gayathri

9500125543

[email protected]/[email protected]