Headstart Manpower Consultants Looking for Technical Support (Off Roll) (Chennai) (Manufacturing) (Saugat) at Chennai, Tamil Nadu Full Time

Interested / Know Some one who may be – Call – Saugat – 9764007509

Job Code – mfcgtechsupptoffrollchennaisaugat05pm

Location– Chennai

Designation- Off Roll – Technical Support

Responsibilities:-

Experience :

OVERALL PURPOSE OF THE JOB

• Single point of contact with the on-field sales force for end-to-end support, upskilling and driving usage of existing and new functionalities of the mobile application [IVY CPG] and portal.

PRINCIPAL ACCOUNTABILITIES

• Liaising with the makers and support team of the mobile application for escalation and implementation of new changes

• Ensuring masters are updated and any changes requested by the team are done in a timely manner

• Liaising with the SIFY team [the makers of the Dealer Management System] to ensure data between the 2 systems are in sync and consistent

• Support for any queries, issues and resolution related to the applications with the on-ground sales teams and other internal teams. Creating error logs for the same.

• Creating and publishing relevant reports to be sent to the salesforce and other internal teams

• On-boarding new users to the app/portal and ensure sufficient training is given to respective resources

• Creating training material for improving and driving app/portal usage

• Handling the SFA portal which is used to capture daily tasks done by salesman that are without a Handheld device

• Timely creation and upload of required data that is used as a base for driving productivity and business

KEY INTERFACES

INTERNAL

Sales team

Marketing

EXTERNAL

Application developer/support team (of IVY and SIFY)

Gender- Male / Female

Age: up to 35 years

Experience.: Must have minimum 1 year experience in Technical Support

Qualification- Bachelors/Masters in the field of Computer Science/IT or equivalent

Industry- Manufacturing

For Interview details venue and timings and for spot offers please connect with – Saugat @ 9764007509

Job Type: Full-time

Salary: ₹20,000.00 – ₹30,000.00 per month

Ability to commute/relocate:

• Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Education:

Speak with the employer
+91 9764007509