HERE Technologies Looking for Lead IT Operations Engineer at Bengaluru, Karnataka Full Time

What’s the role?:
As a Lead IT Operations Engineer, you will be responsible to provide application monitoring and support of one or more services which are in production. He should own and drive technical and process improvements. The person is expected to work as individual contributor and lead the support group based on the business requirement. This position reports to IT Operations Engrg Manager I.

Resolve production issues within the stipulated SLA period.

Drive pro-active monitoring and resolve issues to eliminate outages.

Learn new services quickly and transfer the knowledge to peers and team members.

Drive support improvement activities on both technical and non-technical aspects of support.

Provide guidance and leadership to support teams and peers around areas of expertise

Review and/or create required technical documents for application.

Create, track and improve service metrics

Drive the major incidents towards resolution by liasing with multiple stakeholders in a multi geographic environment.

Immediately raise issues or risks towards the successful and timely completion of deliverables

Work with support improvement team, Transition team as part of daily support activ

Who are you?:
Graduate in any discipline.

Strong knowledge of support processes, willing work in 24X7 engagement for web based applications which are hosted at multiple Data Centres.

Overall 5+ years experience in production support of web applications and with multiple DCs.

3+ years support experience in Linux, J2EE, webserver, appservers and Database

One year experience in Tech lead role managing a team of 3-4 people

Major Incident management and shift management experience.

Passion for delivering 24X7 service availability

Possess technical knowledge and has the ability to apply those skills to business impacting problems.

Strong problem-solving, analytical and troubleshooting abilities.

Experience in monitoring tools and ticketing systems.

Strong leadership and interpersonal skill.

Desirable:
Knowledge or experience in Catchpoint, Nagios, Jira, Tableau

HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Who are we?:
HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.

At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.