Hernandez & Company Looking for IT Support Engineer at India Full Time

3-4 years of experience in IT Support

Strong communication skills

Providing technical assistance for all the citrix servers, desktops, and services that apply business.

Must have Citrix (XenApp or XenDesktop strongly preferred) in resume

Knowledge in AWS preferred.

ITIL certification preferred

logging and processing support calls

logging and processing support tickets

installing and configuring computer hardware, software, systems, networks, printers and scanners

planning and undertaking scheduled maintenance upgrades

setting up accounts for staff

solving password problems

talking to clients and computer users to determine the nature of any problems they encounter

investigating, diagnosing and solving computer software and hardware faults

obtaining replacement or specialist components, fixtures or fittings

maintaining records of software licences

managing stocks of equipment, consumables and other supplies