Hewlett Packard Enterprise Looking for IT Ops/Support Analyst at Bengaluru, Karnataka Full Time

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

Job Description:
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Global Operations prioritizes putting customers and partners first by developing the workforce of the future. This involves strategic, inclusive, and collaborative working culture. At our core, we strive to uphold HPE’s values – to partner, innovate and act – we are an organization that plan, source, and provide quality customer and partner experiences.

Job Description

Researches, designs, develops, configures, integrates, tests and maintains existing and new business applications and/or information systems solutions including databases through the integration of technical and business requirements. Applications and infrastructure solutions include both 3rd party software and internally developed applications and infrastructure. Responsibilities include, but are not limited to, analysis of business requirements, coding of modifications or new programs, creation of documentation, testing and maintenance of applications, infrastructure, and information systems including database management systems. Works within the Information Technology function, obtaining resources and working in support of objectives and strategies. Provides required documentation and participates in architecture reviews to ensure that the solutions comply with standards and use approved technologies. Typical customers are company end users and various functional areas such as Supply Chain, Research and Development, Marketing, Finance, a business, or the company.

Responsibilities:
Monitor end-to-end application stack (Hadoop, Vertica, Qlik, PowerBI) and provide end-to-end operation support for all applications.

Knowledge of Hadoop architecture with emphasis on Oozie workflow and Spark Streaming and ability to understand and utilize available monitoring tools both UI-based and CLI tools.

Day-to-day monitoring of data pipeline processing and performance and the tracking of all the running Hadoop, Vertica, Qlik, and PowerBI jobs/tasks.

Troubleshooting application errors include basic knowledge of platforms Hadoop (Oozie, Yarn, Hive, HBase, Spark, and others), Vertica, Qlik and basic source system knowledge such as Kafka, SAP, and network and infrastructure.

Manage and review application log files and basic cluster Hadoop/Qlik log files if applicable.

Engage appropriate support teams and work closely with them to resolve issues and knowledge of the change management process.

Keep track of open and closed issues, including root cause and prevention strategy.

Clearly and concisely communicate issues and relevant information to stakeholders.

Implement operational tooling for any new applications and develop monitoring/alerting solutions around this. In addition, look for monitoring/alerting gaps and assist in coming up with solutions.

Prepare documentation of various processes used by our teams and applications. This includes operational support process documentation and setting up appropriate knowledge sessions.

Diligently teaming with the infrastructure, network, database, application and business intelligence teams to guarantee high data quality and availability.

Knowledge and Skills

Knowledge of UNIX/LINUX OS

Knowledge of Hadoop architecture Platforms and Hadoop filesystem (Hortonworks, Cloudera)

Knowledge of cluster monitoring tools like Ambari, YARN UI, Hue, Oozie, Workflow Manager

Knowing of core java is a plus

Good understanding of OS concepts, process management and resource scheduling.

Basics of networking, CPU, memory and storage.

Good hold of shell scripting

Good to have an understanding of basic coding logic in any open-source language

Good knowledge of Spark, HIVE, HBase, Oozie Workflows,

Knowledge of Databases and generic queries

Ability to perform deep-level log analysis

Knowledge of batch process as well as API processes

Strong critical thinking and problem-solving skills and a desire to take initiative.

Strong working knowledge of all Microsoft Office programs including Outlook and Excel

Ability to keep up with and respond to daily emails

Strong customer-focused attitude

Ability to independently track an assigned task or issue and see it to resolution

Ability to document technical steps required to perform a process

Education and Experience Required:
Bachelor’s degree in Computer Science or equivalent experience and a minimum of 6 years related experience or a Master’s degree and a minimum of 4 years of experience.

What we can offer you:
A competitive salary and extensive social benefits

Diverse and dynamic work environment

Work-life balance and support for career development

An amazing life inside the element!

Want to know more about how you can make your mark with us?

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HPE is an Equal Employment Opportunity/Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Job:
Information Technology

Job Level:
Specialist

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.