JOB DESCRIPTION
Position Technical Support Engineer: IT & Software
Hindustan Wellness is a healthcare company in India. Driven by our vision of becoming a national leader in preventive health care. We aim to bring a wide range of health services to people’s doorsteps. Working on the unique model of health at home, we provide 360-degree healthcare and diagnostic services. Our core team comprises top medical professionals from institutes like AIIMS, Maulana Azad Medical College, CMC, Vellore, the University of Minnesota US, and many more.
Employee strength – 700+
Company Profile Founded – Yr – 2013
Linkedin – https://www.linkedin.com/company/hindustan- wellness/about/
Website – https://www.hindustanwellness.com/
Mobile apps – http://onelink.to/gae3x8
Google reviews: 4.6/5 (15,000+ reviews)
Gurugram, India
Job Location Google map location of office: https://goo.gl/maps/ZjKndH3RHWnRSdcF7
(walking distance from ‘HUDA city centre’ metro station)
Number of open positions 5+
Job Owners: VP, Technology
Hindustan Wellness is a tech-enabled healthcare company primarily in diagnostics and teleconsultation. In our multiple labs and offices, we are a team of around 700+ in the North and Central regions of India.
As a ‘Technical Support Engineer’, you will be part of a 24X7 remote support desk supporting our local site IT /Technical engineers in troubleshooting and monitoring situations arising due to use of various software’s and IT hardware.
Job Description
This is an office-based role (in Gurugram). 6 days/week and 12hrs/day.
Key Responsibilities
● Whenever an escalation is received, immediately support the same remotely to ensure minimum turn around time.
● Error diagnosis, debugging, validation, and root cause analysis
● Share regular updates with the management.
● Analyse past incidents and do root cause analysis
● Analyse past tickets and find patterns
● Train local IT /Technical engineers on various software and hardware troubleshooting and associated SOP
● Keep track of all incidents occurred and update the troubleshooting guidebook / flow charts.
● Keep doing on-the-job learning from relevant colleagues
Minimum Required Qualification –
● 4 yrs Bachelor’s degree in either engineering, science or
Technology.
Minimum Required Skillset
● Good troubleshooting & problems solving mindset
Qualification & Other Key ● Good Verbal communication requirements: ● Obsession towards speed AND quality
● An attitude of learning
● High integrity and enthusiastic towards work.
● Possess a high level of discipline
● Certain degree of flexibility and professionalism
Added advantage(s) –
● Past related work experience
Job Type: Full-time
Salary: Up to ₹360,000.00 per year
Shift:
Speak with the employer
+91 8052197339
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