hireeasi Looking for System Administrator at Indore, Madhya Pradesh Full Time

Document ID: UDS/HR/038/19 Job Description

Document Type: JD System Administrator L1

JOB DESCRIPTION – SYSTEM ADMINISTRATOR Level: 1

Basic Details:

Title: System administrator (Level 1)

Department / Group NOC Team

Reporting To Team Leader/ Project Manager

Working Hours 9:30 hrs

Shifts Rotational

Weekly Offs Rotational
Night Shifts Yes

Operational Environment 24*7 Support

Job Based

· Previous technical experience in the following area preferred:

Ø Office 365 Administration

Ø Windows Operating systems

Ø Active Directory

Ø User Creation

Ø Password Resets

Ø Basic Permissions

Ø Adding Printers

Ø Internet & Browser Issues

• Windows Server
• Active Directory
• DNS
• DHCP

ISO 9001 & ISO 27001 Certified Company www.udsquare.com

Document ID: UDS/HR/038/19 Job Description

Document Type: JD System Administrator L1

• Patch Management
• Office 365 or Exchange
• Backup
• Antivirus

· Preferred certifications: CompTIA A+, Microsoft Office 365 Fundamentals,
ITIL Foundations

· Possess a passion for customer service and logical troubleshooting mindset

· Collaborative ability and approach with teammates and customers

· Have strong verbal and written professional communication skills; ability to communicate technical terms in a way end users can understand

· Initiative to research problems using available resources and ownership to resolve customer issues

· Ability to follow standard processes and procedures

· Ability to stay calm under pressure in a fast pace environment

· Ability to work assigned shift

· Previous Experience with ticketing management system preferred

· Ability to read and interpret documents such as computer documentation, hardware and operating maintenance instructions, and procedure manuals.

· Good written and Verbal communication skills

ISO 9001 & ISO 27001 Certified Company www.udsquare.com

Document ID: UDS/HR/038/19 Job Description

Document Type: JD System Administrator L1

Behavioural Skills

1. Good verbal and written communication skills.

2. Interpersonal skills

3. Quick learner

4. Time Management and Organization skills.

5. Ability to work well within a team

6. Flexible to accept constantly changing environment

Primary Responsibilities

• Assist Managed Services customers with technical issues that come in by phone, email, chat and/ or technical system related to desktop support, Windows

Operating Systems, Microsoft Office 365, and Active Directory

• Communicate and gather necessary information from customer to understand current technical issues, including remote access into user’s workstation, and work to diagnose and resolve issues
• Create a positive customer experience through basic technical issue resolution; escalate issues as needed to MST 2 – Systems if unable to resolve directly providing reassurance to customer that issue will be resolved
• Complete customer technical service requests such as employee onboardings(user creation, basic permissions, configuring of Office 365 accounts) and employee Offboarding
• Document customer call, issues, communications, and steps taken to resolve, and current status through ServiceNow
• Follow standard Service Desk processes and procedures including escalation processes, notification processes, ticket documentation, and customer issue resolution processes.

ISO 9001 & ISO 27001 Certified Company www.udsquare.com

Document ID: UDS/HR/038/19 Job Description

Document Type: JD System Administrator L1

Authority:

• Log in to RMM tool, Ticketing system/ PSA tool
• Generate Reports such as the Periodic Review Report and Maintenance Activity

Reports

• Login to Help Index system
• Participate Team Discussion & Decision Making process

ISO 9001 & ISO 27001 Certified Company www.udsquare.com

Document ID: UDS/HR/038/19 Job Description

Document Type: JD System Administrator L1

ISO 9001 & ISO 27001 Certified Company www.udsquare.com

Job Type: Regular / Permanent

Pay: ₹180,000.00 – ₹300,000.00 per year

Schedule:

Supplemental pay types:

Ability to commute/relocate:

• Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• total work: 2 years (Preferred)