Hirely Looking for Technical Help Desk Executive – Chennai at Chennai, Tamil Nadu Full Time

Job Description

color:#333333;border:none windowtext 1.0pt;mso-border-alt:none windowtext 0in;

padding:0in;mso-bidi-language:TA”>Job Title :
–

mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;color:#333333;

mso-bidi-language:TA”>Technical Help Desk Executive (Voice process)

color:#333333;border:none windowtext 1.0pt;mso-border-alt:none windowtext 0in;

padding:0in;mso-bidi-language:TA”>Company

–

mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;color:#333333;

mso-bidi-language:TA”>ACT Fibernet

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mso-border-alt:none windowtext 0in;padding:0in;mso-bidi-language:TA”>

color:#333333;border:none windowtext 1.0pt;mso-border-alt:none windowtext 0in;

padding:0in;mso-bidi-language:TA”>Roles and Responsibilities

mso-bidi-theme-font:minor-latin;color:#333333;mso-bidi-language:TA”>

color:#333333;mso-bidi-language:TA”>ACT Fibernet is Hiring for Experienced

Broadband Technical Help Desk Executive (Voice process) in Chennai.

color:#333333;border:none windowtext 1.0pt;mso-border-alt:none windowtext 0in;

padding:0in;mso-bidi-language:TA”>Purpose of the Role:
mso-bidi-theme-font:minor-latin;color:#333333;mso-bidi-language:TA”>

·

mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;color:#333333;

mso-bidi-language:TA”>The objective of this role is to deliver exceptional

customer service by focusing on service skills and ensure all required

operational parameters are met and adhered to.

·

mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;color:#333333;

mso-bidi-language:TA”>He/she is closely involved in interacting with customers

on a day to day basis, clarifying and resolving customer complaints and

queries, determining the cause of the problem, providing best resolution.

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padding:0in;mso-bidi-language:TA”>

color:#333333;border:none windowtext 1.0pt;mso-border-alt:none windowtext 0in;

padding:0in;mso-bidi-language:TA”>Role Description:
mso-bidi-theme-font:minor-latin;color:#333333;mso-bidi-language:TA”>

·

mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;color:#333333;

mso-bidi-language:TA”>To provide customer satisfaction on every call.

·

mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;color:#333333;

mso-bidi-language:TA”>To ensure closure of the ticket within the prescribed

TAT.

·

mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;color:#333333;

mso-bidi-language:TA”>To provide speedy resolution.

·

mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;color:#333333;

mso-bidi-language:TA”>Willingness to work in rotational week offs and

rotational Shifts.

·

mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;color:#333333;

mso-bidi-language:TA”>To resolve product or service problems by clarifying the

customer’s complaint.

·

mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;color:#333333;

mso-bidi-language:TA”>To ensure support to all Engineers in field, sharing the

configuration and responsible for internal technical support and external

technical cooperation

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color:#333333;border:none windowtext 1.0pt;mso-border-alt:none windowtext 0in;

padding:0in;mso-bidi-language:TA”>Key Result Area:
mso-bidi-theme-font:minor-latin;color:#333333;mso-bidi-language:TA”>

·

mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;color:#333333;

mso-bidi-language:TA”>This role will drive high performance customer service by

ensuring the desired level of productivity, call quality, SME skills,

resolution providing skills are as per the organizations required norms. Will

be responsible for resolution of Technical complaints.

Calibri;mso-bidi-theme-font:minor-latin;color:#333333;mso-bidi-language:TA”>

Requirements:
·

mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;color:#333333;

mso-bidi-language:TA”>Education: Graduate or equivalent

·

mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;color:#333333;

mso-bidi-language:TA”>Work Experience: Minimum of 1yr – 6 Years in Broadband /

Telecom Technical voice process (English)

·

mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;color:#333333;

mso-bidi-language:TA”>Age : Below 33

·

mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;color:#333333;

mso-bidi-language:TA”>6 days work & 1 rotational week off

mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;color:#333333;

mso-bidi-language:TA”>

mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;color:#333333;

mso-bidi-language:TA”>Job Location :
color:#333333;mso-bidi-language:TA”> Chennai

mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;color:#333333;

mso-bidi-language:TA”>

·

mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;color:#333333;

mso-bidi-language:TA”>Experience handling Technical calls or in voice process

is mandatory

·

mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;color:#333333;

mso-bidi-language:TA”>Should have relevant experience (Network)

·

mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;color:#333333;

mso-bidi-language:TA”>Strong communication skills

·

mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;color:#333333;

mso-bidi-language:TA”>Good interpersonal skills

#Hirely #TechSupport #Chennai

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Job Overview

Date Posted:
20th Jul, 2022

Expiration date:
31st Oct, 2022

Location

Chennai , Tamil Nadu, India

Job Type:
Technical Support

Job Shift:Functional Area:
IT / Tech Support

Degree Level:
Any Degree

Positions:
30

Job Experience:
1 Year

Salary Period:
Monthly Pay Period

Is Freelance:
No

Job Skills

Communication Skill

Voice Process

Network Troubleshooting

Company Overview

Hirely

View company profile

Founded in : 2016

Location: Bangalore

Open Jobs:14

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