Hiring For Technical Support voice (0 to 1 Yrs exp) at Hyderabad / SecunderabadTelangana Full Time
Job Description: Provide first level contact and convey resolutions to customer issues Properly escalate unresolved queries to the next level of support Track, route and redirect problems to correct resources Update customer data and produce activity reports Walk customers through problem solving process Follow up with customers, provide feedback and see problems through to resolution Utilise excellent customer service skills and exceed customers expectations Ensure proper recording, documentation and closure Recommended procedure modifications or improvements Preserve and grow your knowledge of Help Desk and Service Desk procedures, products and services
Required Skills: 0-1 years of relevant experience Voice process Experience preferred. Any Degree and/or equivalent experience and training preferred Any Graduate [B.Sc. B.Com] Strong analytical skills and able to collate and interpret data from various sources Ability to assess and prioritise alerts and respond or escalate accordingly Must be willing to work in shift operations in a 24/7/365 rotational work environment Good verbal and written English communication skills and attention to detail
No work from home, need to come to the office. interested candidates send your CV totpadhi@externetworks .com