Your responsibilities
Responsible for ensuring the operations (support, availability, reliability, security, and an adequate level of performance) of an application
Strategical oversight into future app need
Responsible that the IS solution/service provides the required functionality and meets the cost expectations of business.
Responsible for the design, integrity, and quality of an IS solution and of associated IS services delivered to Business, Support Functions and IS Technology domains.
Collaborates with and contributes to project set-up and delivery as well as to service operations optimization.
Supplies the IS Service Manager(s) with relevant stakeholder information related to IS solution/services.
Defines the technical IS solution and ensures alignment with other modules and surrounding IS applications through cooperation and collaboration across IS solution architects and IS delivery units.
Supports validation and prioritization of incoming business demand.
Review and sign off the functional and technical use case specifications.
Contributes to IS Problem and IS Incident Management to fight ticket volume by detecting re-occurring defects and eliminating these.
Proactively supports issue resolution during project delivery to avoid delays or any other form of negative impact to a project or service.
Your background
+ 8 years of experience of working with Global Learning Management Systems
Experience of Expertus One LMS is a plus
Proven experience of working with IT service management concepts (ITIL) Good organization, time management, decision making and negotiation skillsResponsibility for end-to-end delivery, independence, discipline
Ability to contribute with good team spirit, collaboration, and customer focus Strong analytical skills and a deep understanding of the overall context of business processes and technologies
Fluency in English is essential (written and spoken)
More about us
Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 40,000 people in 90 countries and generate business volumes of approximately $10 billion USD. www.hitachienergy.com
Publication date
2022-11-14
Reference Number
IN54091840_E1
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