A Hybrid working model
Once offices are fully open we will be moving to a hybrid working model, which will allow our employees to split their time between the office and other locations, something we hope will provide everyone much more flexibility to their working week. The expectation is that working life at Hogarth will involve working from the office for about 50% of the time for most people. Please speak to the Talent Acquisition team to find out more information.
The primary function of the Support Technician is to is to provide remote support to staff across the Globe.
The role will be required to work 24×7 with rotational shifts and rotational week offs.
Provide technical support for desktop issues both MAC and Windows throughout the company
Support VIP members of Hogarth where required
Technical support for in-house agency facilities
Adobe Creative Cloud support, experience in troubleshooting Adobe Products.
Microsoft Office support including O365 License Administration and Management.
Good understanding and troubleshooting skills of general applications used by end users such as Microsoft Teams, Outlook, Word, PowerPoint, Excel, SharePoint etc.
Previous experience as a Desktop and Service Desk Technician is a valuable add on.
User Account /Mailbox, Distribution/Security Groups creation in Active Directory.
Experience in working with Microsoft Azure as an L1 is an added advantage.
Essential Experience & Skills required:
Good experience of Mac and Windows OS support
Basic understanding of computer network concepts
Understanding computer management software
Good analytical and problem-solving skills
General “can-do” service attitude
Excellent time management skills and multi-tasking abilities within tight deadlines
Excellent communication skills
Desirable Experience:
Media background/worked in Marketing Communications as a support technician, would be advantageous
Experience of supporting Windows operating systems and MAC.
Active Directory experience
ITIL v3 Foundation knowledge and certification
Knowledge of ARD / Microsoft Remote Desktop and of Connectors (Video / Audio/ Networking/ Fibre)
Microsoft Azure Experience.
RPA knowledge advantageous
VB scripting advantageous
Diversity and Inclusion
Hogarth is committed to diversity and inclusion, through our ideas, our people, how we behave and conduct ourselves. Creating a truly inclusive culture at all levels of the organisation that encourages different points of view, making Hogarth not only a better company and place to work but an environment where everyone experiences connection, opportunity and a sense of belonging.
Please contact [email protected] if you need the job advert or form in another format.
Data
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