Responsibilities
Provide exceptional solution and design support to customer.
Own level-appropriate customer requests and issues, seeing them through to resolution
Own support escalations from other engineers and support teams according to escalation procedures
Work closely with customers in the pre-implementation process to design and architect desired customer solution.
Research, plan and coordinate complex maintenance activities
Lead Root Cause Analysis (RCA) exercises to drive process technology improvements.
Contribute to the development of technical best practices for administrative responsibilities
Prepare and review defined policy and process standards
Ability to communicate effectively, both verbally and in writing, with customers as well as with internal stakeholders
This job consist 80% travelling
YOU MUST HAVE
.Bachelors degree in Engineering
We Value
.An ideal candidate should have good hands on experience on -Local, wide and global area network.
.Experience in designing / planning and implementing LAN / WAN technologies within a large environment. Experience with managing Local and Wide Area Networks using VPN or other technologies
.Working Knowledge of EIGRP, OSPF, BGP, IPv4 and (IPv6 preferred) REQUIRED Ability to manage fast-paced environment under high stress with consistency and accuracy REQUIRED
.Experience managing large IT environment consisting of but not limited to Desktop / Server Infrastructure, Local and Wide Area Networks, Data Backup and Security Systems and Infrastructure Applications, PBX and VoIP Systems,
.Voice Mail Systems, Voice and Data Circuits, Audio / Video / Web Conferencing systems and other Voice-Data integration systems
.2+ years in a Network Management Environment
.AWS Certified Solutions Associate or Professional (Preferred) AWS Certified Advanced Networking Specialty (Preferred)
.Firewalls (Cisco ASA, ASA-X and Juniper SRX)
.In-depth knowledge on Configuration and troubleshooting skills on VPN tunnels, NAT, PAT, Failover, backup and restore.
.Load balancers (F5 , LTM or any other)
.Configuring/Troubleshooting Application protocols – HTTP, HTTPS, FTP, SMTP, SNMP, SSL etc.
.Services and protocols commonly used in hosting environments: web servers, database servers, mail servers, name servers.
.Security technologies (IDS, WAF, RSA, IPS)
.Networking concepts and devices [All OSI Layers]
.Configuring/Troubleshooting LAN Switching – VLAN, VTP, STP, EtherChannel,
.Configuring/Troubleshooting TCP/IP protocol suite in-depth knowledge of TCP/IP
.Working experience on Monitoring tools
.Ability to determine problems and deliver solutions with a high level of customer satisfaction.
.Ability to document calls and write FAQ / short instructional technical documents for central store of knowledge is essential to role.
.Ability to diagram customer environments and solutions using Visio, etc.
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