Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication.
Key Responsibilities
Facilitate issue identification and analysis
Investigate and resolve technical issues
Track requests resolution
Build relationships with customers
Test products & software
Develop and share knowledge
YOU MUST HAVE
High School Diploma, or equivalent. Some experience in the field.
WE VALUE
Bachelor degree in Management, Computer Science or a technology related discipline
Experience in the industry is preferred
Good interpersonal and verbal & written communication skills
Strong continuous improvement mindset, strong leadership impact
Experience with Salesforce.com and SharePoint
Demonstrated experience with Knowledge Management & Call Center Management
Good administration skills
Some experience with a variety of the businesses product programming languages
Additional Information
JOB ID: HRD903508
Category: Customer Experience
Location: Office 02-125, WeWork 20th Floor, Oberoi Commerz II,Mumbai,MAHARASHTRA,400063,India
Nonexempt
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