Responsibilities:
Supervises a team primarily comprised of non-exempt employees or contingent workforce with well-defined, limited scope. including directing daily work activities/priorities, people recruitment and development, and cost management.
Directs daily work activities of teams providing remote (offsite) service; customer access, pre-sales, post-sales or service delivery to solve various business systems and applications problems for customers: onsite engineering personnel: and Authorized Service Providers.
Services are provided on standard, specialized or complex systems.
Role is primarily tactical in nature.
Ensure operational excellence by monitoring key metrics and ensuring team goals and contractual commitments are met.
Resolve/monitor routine escalations, as appropriate.
Education and Experience Required:
Typically requires Bachelor’s degree or equivalent experience, 2-4 years related experience and project or team management experience.
Knowledge and Skills:
People management responsibility.
Demonstrate a broad knowledge of corporate organization and policies.
Demonstrate business, technical and functional knowledge at an expert level.
Demonstrate intermediate skills in project management, communication, analysis and presentation.
Demonstrate management capability.
About HP
You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you.
So are we. We love taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.
HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.
Our history: HP’s commitment to diversity, equity and inclusion – it’s just who we are.
From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you’re more innovative and that helps grow our bottom line. Come to HP and thrive!
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