Hr Click Hiring For Head of Software Implementation and Support at Coimbatore Full Time

As the Head of Software Implementation and Support, you will be responsible for overseeing the
seamless deployment and ongoing support of our software solutions. You will play a pivotal role in
ensuring client satisfaction, driving process improvement, and fostering a culture of excellence within

Key Responsibilities:
Leadership and Team Management:
Lead, mentor, and motivate a team of software implementation specialists and support
engineers.
Set clear objectives, provide regular feedback, and conduct performance evaluations to ensure
team members are performing at their best.
Foster a collaborative and supportive work environment conducive to professional growth and
development.
Software Implementation:
Develop and implement strategies for efficient and successful software implementation
processes.
Collaborate with cross-functional teams including development, quality assurance, and project
management to ensure smooth deployment of software solutions.
Oversee the planning,scheduling, and execution of implementation projects to meet client
timelines and deliverables.
Client Relationship Management:
Serve as the primary point of contact for clients during the implementation phase, addressing
any concerns or issues promptly and effectively.
Build strong, long-lasting relationships with clients by understanding their business needs and
providing tailored solutions and support.
Work closely with the sales team to identify opportunities for upselling and expansion of
services.
Technical Support:
Establish and maintain robustsupport processes to address client inquiries, troubleshoot
technical issues, and provide timely resolutions.
Analyze support metrics and customer feedback to identify areas for improvement and
implement proactive measures to enhance the support experience.
Ensure adherence to service level agreements (SLAs) and strive for continuous improvement in
support service delivery.
Documentation and Training:
Develop comprehensive documentation, user guides, and training materials to support software
implementation and usage.
Conduct training sessions for clients and internal staff to ensure a thorough understanding of
the software functionality and best practices.
Qualifications:
Bachelor’s degree in Computer Science, Engineering, or related field
Min. 5 years of experience in software implementation, support, or related roles, with 2 years in
a leadership or management position.
Proven track record of successfully managing software implementation projects from initiation
to completion.
Strong technical background with expertise in [relevant technologies or software].
Excellent leadership, communication, and interpersonal skills.
Ability to prioritize tasks, handle multiple projects simultaneously, and thrive in a fast-paced
environment.
Experience working with EMR/ERP/ Software Application with clients is a plus.