HR Inc Consultants Looking for Support Engineer Team Leader (IT Jobs) at Chennai, Tamil Nadu Full Time

We are looking for Support Engineer (Team Leader) in Chennai location. The candidate will be responsible to be available for any technical escalations during non-business hours and weekend.

Position : Fulltime

Location : Chennai

Salary : Based on Experience

Job Details:
Job Title: Support Engineer

Location: Chennai

Experience: 4 to 7 years

Salary: Best in Industry

Vacancies: 1

Job Type: Full-time

Qualification: Graduate in engineering/Science or Diploma

Notice Period: Immediate (Preference) or Up to 30 days MAX

Mode of Interview: Face to face HR Round

Key Responsibilities/Skills:
Team Leader for Technical Support Group to be the internal escalation point for resolving problems

To be available for any technical escalations during non-business hours and weekend

Any problem resolution should be closed with RCA report and Customer concurrence

Should be a part of Presale activity as and when required

Should be available for any complex implementation projects if mandated

Skills Required:
Primary: Team Management, Linux -Advanced skill Set, Windows Active Directory, Remote Desktop Services, VMware,

Secondary: Supervise and manage a team of IT support technical specialists and provide effective and timely day-to-day IT support, advice, guidance and diagnosis, and timely problem resolution for clients. The role assists the client portfolio to meet their goals in learning, teaching, research and administrative activities

TECHNICAL SKILL DESCRIPTION

Develop, plan, and manage IT Desktop Support projects and programs

Collaborate with client areas and the IT Services Division, to coordinate, schedule, install, configure, integrate, and analyse end user hardware and/or software, devices, peripherals and applications. Monitor installations effectiveness and compliance and ensure configuration management records are maintained.

Provide timely and effective advice, information and expert technical interpretation on complex IT desktop matters, in a manner easily interpreted by stakeholders

Linux -Strong in OS (Cent-OS) installation / Maintenance/Administration and configuration.

Monitor, review and analyses incident management performance metrics and recurring issues/requests

Installation, Configuration and Troubleshooting of Windows AD in multisite environment

Installation, Configuration and Troubleshooting of Remote Desktop Services

Working experience with Dell, IBM, HP Server & Storages

Installation, Configuration and Troubleshooting of VMWare

Good working knowledge on LAN & WAN Infrastructure

Knowledge on Gateway Security products like Sophos, Fortinet, Sonicwall, etc.

Fundamental knowledge on Mailing Systems

Basic exposure to a few of Cloud Technologies

Exposure and working experience in implementation & management of Medium to Large Company Data Center environments

Should be aware of ITIL

SOFT SKILLS

Good Attitude

Good written and spoken communication skills

Flexibility

Good interpersonal skills

Ability to push oneself that extra mile

Team player

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