Hralways Looking for Technical Support Engineer | Chennai & Hyderabad at Mumbai, Maharashtra Full Time

Role Description: Technical Support Engineer

The ideal candidate is a hands-on support engineer with experience in enterprise ServiceDesk. They must be at ease

troubleshooting ISP connectivity, desktop, OS, VPN, authentication security remote issue over voice and chat.

Role Requirements

? Provide 24×7 support primarily in US shifts for enterprise users

? Excellent Communication skills

? Skilled to troubleshoot ISP & OS related technical issues

? International (US, EU, Australia) Inbound voice and chat experience

? Accent trained

Technical skills requirements:
The candidate must demonstrate proficiency in,

? Experience troubleshooting password login, Linux, Windows (hardware, software), Telecom Application

(billing/data center)

? Hands on experience in enterprise tools like GSuite, and Microsoft Office

? Familiar with ticketing Tools like ServiceNow and JIRA

Qualifications

? 1 to 5years of work experience in International Voice Technical Support

? B.Tech, BCA, BCOM (Computers), M.Tech, MCA

Client Description : –

US-based consulting, analytics and technology services firm. We help our clients achieve competitive advantage through End-to-End Digital Transformation. We have deep domain expertise in Financial Services, Telecom, Life Science & Healthcare and Product Engineering. Our uniqueness lies in bringing together strong engineering, data science and design capabilities with domain understanding and experience from digital natives. We cut across the constantly blurring boundaries between services and products to maximize business impact from emerging technologies. Our 3000-strong workforce operates from six offices across the United States (Our world HQ is in Iselin, New Jersey) and India. They are a “Major Contender” in the Everest Group 2020 Peak Matrix Assessment, of leading Banking and Financial Services IT firms. We have been recognized by INC5000 as one of the fastest-growing companies and by CRN amongst Top IT Consultant and Service Providers in the US consistently for the last five years.