HRhelpdesk Looking for Technical Support Specialist_Linux at Noida, Uttar Pradesh Full Time

Job Information

Job Opening ID

ZR_258_JOB

Work Experience

1-3 years

Industry

IT Services

Salary

3 – 5 L

City

Noida

State/Province

Uttar Pradesh

Country

India

Zip/Postal Code

201301

Job Description

Responsibilities:

• Provide customer support and technical issue resolution via phone, email, web and other electronic mediums
• Provide remote user training to new and existing customers
• Provide feedback on improvement opportunities based on current product behavior reported from customers
• Diagnose and configure customer equipment, software, and servers
• Provide high-level customer service in all situations
• Communicate technical terms in a non-technical format that our customers can understand for troubleshooting purposes
• Provide support and assistance on other service activities
• Follow workplace operating and environmental, health and safety procedures and guidelines
• Assists in the development of and contributes to future training documentation as required
• Coach, mentor, train and provide support for other technical support staff so they provide proper troubleshooting & resolutions to customers

Requirements

Shift Timing: 6:30 pm – 3.30 am (Night Shift)

Preferably Male candidates

Required Knowledge, Skills and Abilities:

• Sound technical knowledge of basic networking principles and wireless networks
• 1 year of experience working & administrating (patches, scripting & network administration) with Linux
• 1 year of technical customer support experience in a Help Desk or Technical Support Environment. Preferred knowledge of and experience with technical support, microprocessor, digital and basic analog circuitry, & network principle
• 1 year of experience supporting Software & Windows Operating Systems
• Database administration experience (PostgreSQL preferable)
• Experience with server and workstation hardware.
• Knowledge of basic MS Access, SQL & Windows Server 2008-2016
• Familiar with proper phone etiquette with effective listening skills
• Possess an understanding of microprocessor & moderately complex digital and basic analog circuitry to the modular/component level

Benefits

Best In The Industry