HSBC Hiring For Application Support,.Net/Senior consultant specialist/Pune/Enterprise Technology:0000J53K at Pune Full Time

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Consultant specialist.

In this role, you will:

• Responsible for working with and leading L1 and L2 application support member of MCIT adhering to HSBC ITSM processes
• Create and maintain processes and procedures for 24.7 application support team for MCIT
• Adhere to HSBC standards and procedures which needs to be in place for any application support related activities
• Make sure the department has appropriate support coverage based on services owned by MCIT.Create timely reports related to incidents, issues and maintain RCAs
• Manage and lead all application support engineers/senior engineers and mentor them for career development.Working closely with all stakeholders to triage incidents and update/track incidents from start to end
• Conduct L1/L2 triage of incidents, route them to appropriate teams to find resolutions within agreed SLAs
• Monitoring MCIT owned services.Creating RCA (root cause analysis) report.Initial level of troubleshooting incidents and answer any queries related to incidents.Stakeholder communication
• Prepare management reports related to incidents and related to application support

To be successful in this role, you should meet the following requirements:

• Excellent English communication skills, both written and verbal
• 5 to 8 years of experience in software development or application support role
• Solid 3-5 years experience in leadership role in application support
• Experience of working with business stakeholders
• Ability to work independently, produce high standards of work
• Knowledge of Scrum / Agile methodology is expected
• Proficiency in HTML, CSS and .Net would be an advantage

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

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Issued by – HSBC Software Development India