Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of a Business Analyst.
In this role, you will:
Providing full scope of the day-to-day Production Support service including resolution of the live incidents as well as post-resolution problem management activities.
Become SME for the application and coordinate with business and operations to understand and resolve the issue.
Independently able to coordinate with Vendor and Business and provide remediation actions.
To provide workarounds/resolutions with Active participation in crisis calls.
Technical expertise in finding root cause of major system problems – inputs based on business/operations requirements.
Participate and contribute in implementing automations in the team.
Ensuring use of best practices are followed by complying with Group Compliance Policy.
Creating batch plans and supporting weekend releases, raising production change orders, support of the various testing activities related to the new implementations.
Handle Audit requirements and ITSO related activities like Vendor management, Capacity management, Infrastructure management.
Prepare and maintain project related documentation.
Should be able to identify Qlik, Qlik Sense related issues and should be able to fix the issues.
Requirements
To be successful in this role, you should meet the following requirements:
Strong analytical skills/Troubleshooting/debugging SQL, Unix and Stored Procedures. Hands-on experience on tools like App D, Qlik, Qlik Sense, Replicate, Compose, NPrinting, PostgreSQL , JIRA, Node JS, React JS
Experience of high frequency change, specifically adoption, engineering and execution of automated CICD pipelines
Understanding of Unix and Shell scripting.
Experience in Agile/ DevOps environment and in assisting in production support.
Good communication skills and be able to efficiently communicate in the production/crisis calls.
Understanding of customers’ needs and delivering excellent customer service.
Should be able to identify Qlik, Qlik Sense related issues and should be able to fix the issues.
The successful candidate will also meet the following requirements:
Experience in Liquidity domain
Open to working in UK/US shift, weekends and to be on-call support after office hours on need basis (Rotational)
Ready to take up and support multiple services across production Engineering world to support them technology basis rather functional
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by – HSBC Software Development India
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