Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of a Sr. Consultant Specialist
In this role, you will:
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of a Consultant Specialist
In this role, you will do:
Investigating system failures and incidents reported on the services supported.
Communicating with various Business & IT teams.
Exhibit Flexibility to work in shifts and provide on-call support.
Perform root-cause analysis.
Working as a part of a global team.
Adherence to SLAs & service delivery procedures defined by ITIL framework.
Ability to work to successfully deliver services to agreed levels in a diverse and constantly changing environment
Effectively deliver services involving elements delivered by other internal/external teams
ITIL Accreditation
Proven experience as a Production Technical Support Engineer
Proven experience in Service Management domain
Proven ability to work in globally distributed, multi-site teams and processes
Demonstrated ability to work effectively with stakeholders
Java and Unix/Linux/Windows environments
AppDynamics/Splunk or other monitoring tools
Knowledge of IT components like IBM WAS, IBM HTTP server / web server Load Balancers,
Middleware messaging etc…
Knowledge of Oracle Databases
Experience with Micro Services architecture is beneficial
Strong customer focus
Strong team player
Excellent communication in English and interpersonal skills
Excellent problem-solving skills
Good understanding of computer systems and other technology products
Ability to multi-task efficiently
Ability to work as part of a Global virtual team across multiple regions.
Exposure to production services support tools is desirable
Knowledge of Banking Transaction Systems and/or Banking Domain.
Good knowledge of Incident / Problem / Change / Management procedures.
Requirements
To be successful in this role, you should meet the following requirements: (Mandatory Requirements)
Good Grasp on Incident Management fundamentals.
Good understanding and hands-on experience on Unix, PL/SQL, Oracle, Java/J2EE, MQ.
The successful candidate will also meet the following requirements: (Good to have Requirements)
Know-how of Problem and Change Management fundamentals would be beneficial.
Awareness of API’s
Awareness of Logging and Monitoring Tools like Appdynamics ( Appd), IBM Tivoli Manager (ITM), Splunk.
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by – HSBC Software Development India
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