Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Associate Project Manager
In this role of ITSO, you will:
Our technology teams in the UK work closely with HSBC’s global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely. We also run and manage our IT infrastructure, data centres and core banking systems that power the world’s respected international bank.
Our multi-disciplined teams include: DevOps engineers, IT architects, front and back end developers, infrastructure specialists, cyber experts, as well as project and programme managers.
We work in small, agile DevOps teams with colleagues around the world from our offices in India, Poland, China and the UK, among others.
We are currently seeking an experienced individual to join this team as IT Service Owners.
Principal Accountabilities: key activities and decision making areas
The IT Service Owner (ITSO) is Accountable for maintaining effective control of the end to end application and service (which includes Dev, UAT, Production and Contingency).
This role will carry out some or all of the following activities for multiple IT Services:
Accountable for maintaining effective control of the end to end application and service (which includes Dev; UAT; Production and Contingency)
Successful operation and continuous improvement of service
Adhering to governance processes and ensuring compliance with all IT FIM controls
Pro-active planning of service requirements (e.g., Evergreening, planning capacity upgrades) and regularly communicating the benefits and performance of their service to the Business (Product owners)
Be a contact or escalation point when requests for service information are requested from stakeholders
Collaborate with key stakeholders within your Function such as other Services Owners; POD Team Members; Risk & Control Officers; Evergreening Leads; Infrastructure Leads; SSP Leads and CCO Tech colleagues, and within Group such as ITID and ISR.
Delegate requests for information / completion of regular reviews to POD team members for completion, then consolidate information and respond to requester
Update inventory tools to maintain service and application information
Utilise the internal IT Service Owner Hub to successfully navigate the processes, tools and organisation
Act as delegate approver for new deliverables, ensuring Operational support is formally covered and addressed in line with any associated IT Service Acceptance NFRs
Requirements
To be successful in this role, you should meet the following requirements
Experience – 8 to 12 Years
Experience in managing Application & Production Support operations
Ensuring availability of enterprise applications in accordance with business criticality
Experience in handling Major incidents, running through Post Incident Reviews, Root Cause Analysis & stakeholder communication
Experience with Cloud Service Providers desired (preferably Google Cloud Platform)
Strong Problem Management experience
Proactive Incident prevention, trend analysis, CSI
Drive Technology modernization initiatives
Manage relationships and coordinate work between different teams at different locations
Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews
Participate in CAB meetings to discuss release scope and/or roadblocks
Understanding of Production release process and supporting production issues caused by application execution environment
Understanding of Logging, Monitoring and Alerting frameworks
Excellent interpersonal skills, ability to connect with people
Produce Deployment and Implementation Plans
Defining right governance process to ensure controls are in place for application to enable service continuity
ITIL certification preferred but not mandatory
Experience with Atlassian toolset JIRA/Confluence an advantage
Provide out of hours support as part of an escalation chain for production incidents.
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by – HSBC Software Development India
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