HSBC Looking for Service Management /Senior Consultant Specialist/Pune/Wholesale IT: 0000JAE5 at Bengaluru, Karnataka Full Time

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of a Senior Consultant Specialist.

In this role, you will:
The goal of the role is to embed IT Problem Management disciplines into the day to day activities of all of our service line teams, ensuring HSBC best practice is followed during post Incident analysis, action identification and tracking. Key responsibility is to aid in the development and management of a team of problem managers to create an effective work flow and create an environment of pro-active post incident analysis and investigation. Additionally, we are looking for someone who can work with authority to ensure KPI and KCI targets are set and achieved that deliver on the design.

Primary contact point on all aspects of Problem Management within Payments services. Working with the lead service quality manager and a team of problem managers to create a focused area of excellence in post incident analysis

Collaborating across teams to ensure consistency, and continuously improve Problem Management process and procedure.

Drive improvement in data analysis/presentation to key stakeholder and instigation and completion of improvement initiatives

Work within the wider team construct to ensure Payments adheres to central and hierarchical Problem targets and KPI

Challenge and create new ways to meet and exceed (where appropriate) minimum operating standards, balancing control against speed of response.

Requirements

To be successful in this role, you should meet the following requirements:

Analytical skills, including data analysis, interpretation and manipulation.

Communication skills, as role requires verbal and non-verbal communication of data to varied technical and non-technical individuals in a clear and concise way

Ability to think creatively and to drive innovative solutions

Ability to multi task

Ability to build connections and work collaboratively across teams and countries

Self-motivated and adaptive to change

Good technical, problem solving, lateral thinking, planning and interpersonal skills

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

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Issued by – HSBC Software Development India