Issued by – HSBC Software Development India
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
Role Summary
This job profile provides a broad overview of the Job SQM (Service Quality Management) Lead and is not intended to exhaustively describe the job.
Team detail
GTRF facilitates USD740 billion of trade annually and our geographic footprint provides us with access to 90 per cent of all global trade flows. Our guarantees are widely accepted by Financial institutions, corporates and State Owned Enterprises across the globe. In addition to traditional trade, HSBC has the expertise to structure complex trade transactions across commodities, Supply Chain Finance (SCF) and working capital optimisation. HSBC facilitates both sides of 80 per cent of Letters of Credit transactions, resulting in competitive pricing, standardised processing and simplified counterparty risk for our clients.
Responsibilities
The Technology Service Management Service Quality job is responsible for managing the embedding of Technology Service Management disciplines into the day-to-day activities of the Technology teams (success being delivering 100% availability of service and no repeat incidents), ensuring HSBC best practice is followed during all phases of the product lifecycle (with significant focus on the run phase).
The job aims to increase the likelihood of products being designed and built which can effectively operate/run, and drive adherence to operability standards and controls, ultimately driving a proactive approach to Continual Service Improvement.
This role will carry out some or all of the following activities:
Requirements
To be successful in this role, you should meet the following requirements:
Candidate must be an Engineering Graduate
Associate to have minimum of 15 years of experience.
Demonstrable experience of having co-ordinated a large number of projects in medium to large software delivery environments.
Demonstrable experience of having past experience on Service Quality Management.
Excellent interpersonal skills, written and verbal.
Effective communication to team members and to senior stakeholders.
Team Leadership, experience of managing a team
High levels of enthusiasm and a desire to deliver the best quality products possible along with maintaining very high service levels.
Strong Excel skills
Process Improvement capability
Desired Educational Credentials
Candidate User Guide – https://hsbchrdirect.service-now.com/hrsp?id=kb_article&sys_id=6bd437061be61c10e9b1553a2d4bcb07
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by – HSBC Software Development India
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