Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Team leader
In this role, you will:
The person should be able to lead the team by providing local leadership and guidance to the regional Service Line within APS teams. He will be responsible for the work within the region being undertaken correctly, ensuring incidents are managed and escalated as per the Major Incident Management process. He will also play a key role in providing feedback on the performance of the team as a whole, identifying development areas where there are knowledge gaps, ensuring local succession plans are in place and being progressed.
Leadership & Teamwork
Provide technical leadership and consultation to project team members as directed.
Train and orients staff as directed.
Excellent spoken and verbal communication.
Prior experience of leading a small to medium sized team.
Operational Effectiveness & Control
Provide support to critical application production environments while minimizing the impact of incidents in production. Batch monitoring, incident management, problem solving. Execution of Disaster Recovery tests.
Consult with business unit line and operations management to develop requirements, specifications and implantation plans. Coordinate with other design groups to implement the overall strategic goals of the support function. Review, analyse and evaluate business system and user needs to formulate solutions to parallel business strategies to improve efficiencies.
Manage small to medium projects or pieces of large projects to assure objectives are met on time and within budget. Evaluate performance of project teams assigned and reports performance upon project completion to management.
Ensure industry best practice global production support for all systems is achieved.
Oversee the resolution of problems and incidents of varying complexity to enable the operation to continue to run and deliver service effectively by eradicating recurrences with the minimum disruption to the business.
Participate in Major Incident Reviews and Service Improvement Programs as required.
Undertake change implementations and the risk analysis of changes to meet the goal of improved platform and service.
Adherence to minimum standards for Incident and problem management
Participation and coordination of production support elements of Dev ops functions within CARIT.
Management of Risk
Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues.
Promote an environment that supports diversity and reflects the HSBC brand.
Observation of Internal Controls
Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
Requirements
To be successful in this role, you should meet the following requirements:
A Bachelor’s degree or equivalent experience with a major or minor in computer science or related field and a minimum five to six years proven and progressive experience.
Specialized experience in programming or database languages and techniques for application systems design; recognition as a technical resource within the work group; strong communication and analytical skills; the ability to take appropriate risk; a knowledge of businesses supported; and demonstrated ability to apply multiple technologies to business situations and identify and apply productivity improvements, blending the technical environment with strategic direction. The technical environment mainly comprises:
UNIX/Linux/shell scripting
Sybase/SQL/mongo DB Advantage and Microsoft SQL Server
Rational tools, e.g. Clear Case, Team Concert, it Hub
Control M
Automatic Monitoring Tools like Appdynamics and SPLUNK.
ITIL Certification will be considered a plus;
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by – HSBC Software Development India
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