HSBC Looking for Team Leader/Global Ops & Automation IT at Hyderabad, Telangana Full Time

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

In this role, you will:
Be ITSO for WFM IT Services

Ensure that service reviews are completed timely and act upon findings.

Ensure service is compliant in EIM, PLADA, ICE etc

Provide system support of business applications and resolve problems that may occur during business hours and non-business hours.

Provide on-going support and maintenance on existing IT solutions

Require good experience in developing Windows and Web applications using ASP.Net, c#.NET and VB.NET.

Require good knowledge in WPF, WCF, LINQ and MVC

Adequate knowledge in Angular JS, Angular, Node JS and Bootstrap

Require knowledge in ORACLE or SQL Database

Require knowledge in JavaScript, JQuery and AJAX.

Adequate knowledge in Entity Framework

Adequate knowledge on Agile and Devops tools (Jira, Sonar, GitHub and Jenkins)

Ability to work with minimal supervision, work independently, proactively and under pressure against multiple deadlines and to contribute to a larger team; to have flexible approach to responsibilities

Ability to develop relationships with external and Internal support teams/stakeholders

Ability to drive crisis calls during outage/degrade incidents

Ability analyses the Incidents, should be able to troubleshoot and resolve the incidents timely manner

Manage incident management for Automation IT and improve the MTTA and MTTR

Ability to generate service quality report and present to Management on timely manner

Review all GSD change request for controls and ensure they are compliant

Ensure to work with relevant stake holders to get RCA for all Medium/High Impact incidents

Ensure the remediation action (from RCA) to be implemented and replicating the recommendations in other instances

Look for opportunities to improve Release/Service management process

Ensure Housekeeping activities are processed as per plan

Ensure best practices are implemented in all Infra environments/instances

Requirements

To be successful in this role, you should meet the following requirements:

In this role, you will:
Minimum 8+ years IT experience, Technical Degree preferred

5+ Experience in C# or VB.NET language to debug the issues with code.

ITIL Knowledge and certificate

Experience on Change, Release, and Incident management.

Soft Skills

Excellent presentation, written and verbal communication skills

Excellent presentation skill and hands on experience in producing good presentation

Proven ability to learn and adapt to change quickly and easily

Proactive attitude, ability to work independently and a desire to continuously learn new skills and

technologies

Prioritize and organize own work to meet deadlines

Collaborate with a variety of stakeholders.

Structured worker able to efficiently manage multiple tasks.

Cultivates a collaborative and cooperative attitude.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India