Position :
Executive – IT
Function :
Information Technology
Role profile :
1. Interact with partner to prepare the Functional design document (FDD) and Technical design document (TDD) for virtual assistant (chatbot, whats App for business, ChatGPT, Voice Bot etc.)2. Do the end to testing of virtual assistant process before giving it to user.3. Coordinate with Vendors for vendor on-boarding4. Coordinate with Various internal teams for PR, PO creation, invoice processing, Payments, legal documents like contracts, MSAs, SOWs and NDAs5. Run governance calls, align for business requirement, execution , benefit realization, L1 Support along with all the stakeholders for projects on virtual assistants projects6. Support all the PMO activities 7. Act as single point of contact for virtual assistant projects:L1 support, like ( WhatsApp, Chatbot, ChatGPT, voice bot)8. Work Closely with Business user to understand business requirements, create As-Is and To-Be process for virtual assistant projects.9. Act as SPOC for SMS related activities 10. Coordinate with business user to complete the UAT & share the observation with partner for Virtual assistants projects 11. Participate in reviews meetings and provide updates on project progress12. Work closely across the teams internally to ensure alignment and coordination across operations as part of the seamless implementation of processes13. Give end user training, and help to resolve their query14. Solution delivery on low ticket uses cases for virtual assistants 15. Benchmark industry and assist possible use cases for virtual assistant
Skills :
Knowledge on Digitalization
Qualifications :
Graduate / Post Graduate
Experience :
3-5 years
Location :
Hyderabad
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