Seeking a service-oriented and self-motivated professional to join the ServiceDesk team. In this role, you will work on maintaining and monitoring the computer systems, Software and networks for our business. You will be tasked with solving complex technical issues and will also collaborate with team members across all departments to assist them with their technical requirements and solve technical issues as they arise. Because of the nature of the job, you will be required to work in US shift hours (EST).
IT Support Duties and Responsibilities:
Installing and configuring computer hardware, software, systems, printers, and scanners.
Troubleshoot and resolve issues with software or hardware.
Responding in a timely manner to service issues and requests.
Walk colleagues or clients through steps to help them resolve their technical problems.
Maintain procedures and reports that provide technical support to the entire organization.
Analyse records and logs to spot underlying trends and potential issues.
Support the implementation of new solutions or applications.
Establish accounts for new users and assist with password or login problems.
Process the User Exits with Employee Separation Procedures.
Test, evaluate, and make decisions about new technology for the business.
Participate in business-wide meetings to provide insight into technical requirements.
IT Support Requirements and Qualifications:
Diploma or Bachelor’s degree in Computer Science or a related field.
Should have 3-5 years of experience in a technical support role.
Working knowledge and expertise with a variety of software and applications such as
Active Directory
Microsoft Exchange
Microsoft SharePoint
Microsoft Intune
Mail Header Analyzing and releasing the Quarantined Emails
Ticketing Tool
Remote Support Tools such as LogMeIn
SSO Tools such as OKTA
Willingness to solve complicated problems and see projects through to completion.
Analytical skills to study problems and records and identify solutions.
Team-oriented attitude to help other colleagues and departments with technical problems.
Strong interpersonal communication and relationship-building skills.
Find a purpose
Help clients embrace emerging technologies. Create inventive solutions and meet intriguing client challenges. Solve, fix, design and innovate. Be a part of something bigger by helping clients go digital, create engaging customer experiences and transform their business.
Move ahead
Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
HTC is proud to be recognized as a National Minority Supplier and an equal opportunity employer of protected veterans.
About HTC Global Services
Shaping careers since 1990 – our long tenured employees are a testimony of the work culture. Join our global employee base of 12,000 and help us bring human expertise to tech in order to deliver purposeful solutions that amplify value.
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