Network Engineer L2
Location: Chennai & Bangalore
Certifications required: CCNP must, CCIE desired
Shift: 24*7, Rotational shift
Qualification: B.E/B.Tech Degree, M.E/M.Tech Degree
Experience: Prior experience of managing similar data centre network Operations for five (5)+ Years
Key Roles and Responsibilities:
1) The engineers are primarily responsible for managing any incidents along with Cisco technical support team and perform below mentioned activities:
End-to-End responsibility for Incident Handling- Incident Notification, Incident escalation and Incident Communication, Incident Closure as per mutually agreed incident management process, update knowledge base based on incident resolution and root cause.
Basic troubleshooting to be carried out by the engineers and also ensure log collections for Cisco products installed at Client offices globally.
Facilitate problem resolution for reported technical issues based on a reactive model.
Support Cisco’s customer for activities of event, incident, problem and change management.
Help to determine whether appropriate resources are being applied to reported technical issues.
Facilitate problem resolution for reported technical issues based on a reactive model.
Coordinate for RCA and ensure problem management.
To perform any configuration changes as approved through change control process
Leading any planned scheduled maintenance drills
Identifying and initiating any corrective action for deviations as identified during monitoring or preventive maintenance.
Plan and coordinate any configuration changes for all DC devices
Conduct a thorough audit on all devices to identify current configurations for syslog, SNMP polling and Traps across critical DC devices, compare this with monitoring best practices for various Cisco device families deployed, highlight gaps and accordingly fine tune monitoring policies across DC devices.
Plan, manage and implement any software update for all network devices across global inventory. To support in all new implementation activities.
To publish Weekly, Monthly and Quarterly Reports. The Monthly and Quarterly reports on Incident Management, Change Management, Preventive Maintenance, Service Request Handling and Daily Operations Tasks based on mentioned SLA Parameters to be sent as per defined frequency
2) Good communication skills, fluency in Oral and Written English.
3) Engineers to possess good knowledge in Routing & Switching; In addition to R&S, they should have knowledge in either of these technologies:
a. Wireless and DNAC
b. Nexus/ACI/UCS or
Security.
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