Requirement: IT service Desk L1 Support
Process: International Voice process.
Nature of work: Basic desktop issues, printer installations, Active Directory, Exchange, Hardware issues, Wireless issues.
Languages: English (mandatory)
Candidates: Experienced only
Experience years: 1-8 years
Experience with Active directory tools, WIFI, VPN.
Education: Graduation(Required)
Salary: 1-3 years (3.5 LPA), 3-5 years (5.5 LPA) and 5-8 years (8 LPA)
Shift Timings: US Rotational shifts
Work Mode: Work from Office
Cab provided upto 25km(free)
Working days: 5 rotational working days (2 rotational weeks off)
Notice period: Immediate to 30 days.
Mode of Interview: Virtual Interview
There will be 3 rounds of interviews:
The 1st round is the HR round.
The 2nd round will be a Technical round
The 3rd round will be an Operational round.
The candidate will be engaged in resolving L1 only technical queries and basic troubleshooting for international clients by connecting with them on call, email, remote and resolving issues like login, application installation, password locked, etc.
Excellent English Communication is a must.
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