Job | Hiring For IT Service Desk | International Voice Process I Chennai
Dear Candidate,
Requirement:
Experience : 0.6 Months – 3 Years in Any International Voice Process Must
Education: Any Graduation
CTC: 4.5 LPA Max
Notice Period : Immediate – 15 days
Working days & shift timing : 5 rotational working & 2 rotational week off (US Night Shift)
Transport : 2 Way Cabs
Skills : Good Technical Troubleshooting Knowledge & Technical Skills.
Kindly find the below JD for your reference & attach your resume to this
Excellent communication skills (Verbal and Written)
Experienced in International Voice Process (Service Desk) or Any International Voice Process
Job Description:
Roles & Responsibilities
Help Desk
1) Guide users as per documented procedure
2) Password handling, account reset, email Do’s and Don’ts, handling customer personal information (such as credit card and other identity cards)
Hardware
1) Relate error messages with respective hardware components and troubleshoot accordingly
2) Access in house tools to check health status for hardware components and missing drivers
Operating System
1) Perform appropriate troubleshooting for OS related blue screen error messages
2) Authenticate and reset AD password/unlock the user account
3) OS installation and interfaces for driver installation
4) Guide users through all How Do I queries associated with AD linked applications
Outlook & other Client Applications
1) Create profiles to help with Outlook issues
2) Reinstall Outlook client based on the issue reported
Network
1) Check users IP address, release and renew IP.
2) Perform commands like IPCONFIG, PING, TRACERT, NETSH
1 round of interview (Include)
* Voice & Accent Round
* Technical Round
* Ops Manager Round
Job Types: Full-time, Regular / Permanent
Salary: ₹10,397.00 – ₹41,000.00 per month
Schedule:
Ability to commute/relocate:
Education:
Experience:
Shift availability:
Speak with the employer
+91 8095921645
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