Job Description
Location: – Roorkee
Designation: -IT Lead
Experience: – 15-20 years
Skills required:– IT Infrastructure, IT Operations ERP ( Good to have)
DETAILS OF THE JOB:
Designation & Job: Site IT Lead Level
Country: India
Work Location: Roorkee
Reporting Manager: Corp IT Manager’s Manager:
PURPOSE OF THE JOB:
Job Context:
Installation & Support on Hardware, Software, Applications and Networking at site in accordance with the
Policies and procedures documented including backup and restore.
KEY ACCOUNTABILITIES:
Supervise the plant IT systems to ensure high uptime of systems – infrastructure & applications.
Support to end users on day-to-day IT Operations (Applications / Infrastructure).
Stakeholder management
Supervise IT support engineers, manage SLAs and ensure timely resolution of end user issues.
Daily review of IT tickets, Backups/Restore, Archival & IT Compliances with IT support team
Supervise “User & Access Management” activities for GxP systems
Contribute in site IT projects for timely & successful completion
Identify & implement process improvement in IT systems & processes
Execution & review of QMS documents (protocol, deviations, change controls, risk/impact assessments)
Related to IT activities in the plant.
Ensure compliance with IT SOPs and perform periodic review & updation of IT SOPs.
Server & Network monitoring – capacity & uptime
Support during Internal / External Quality or Regulatory Audits
Handling Track wise for Change Control, Deviation, Investigation, CAPA & Extension etc.
Handling Compliance Wire for uploading new versions of IT SOPs & related training.
End user support in enterprise applications (SAP, Labware, EDMS, Track wise, eResidue etc.)
IT Asset / Inventory Management / E-waste management
Contracting, Procurement, Deployment & Payments of IT systems & services in Plant as per requirement.
Vendor management
KEY INTERFACES
External Interfaces Internal Interfaces
IT Service Provider Site HoD, Corporate IT,
EDUCATION & EXPERIENCE
Indicate the education level, previous experience, specific knowledge, skills and abilities required to meet minimum requirements for this Job..
Education Qualification (Highest) B tech. / MCA / Graduate
Desired Certifications: with IT certifications (MCSE, MCSD, CCNA, DBA etc.)
Experience Range: 15-20 Yrs
Desirable experience: Regulated pharma industry
SKILLS REQUIRED:
Excellent knowledge of IT Infrastructure – Operating
Systems, Servers, Networks, Endpoints, MS Office, Email, etc.
Excellent knowledge of IT operations management –Ticketing process, Service Delivery Reviews, Escalation handling, etc
Excellent knowledge of Backup systems & processes (for Backup & Restore)
Good knowledge of IT Asset Management
Knowledge of Applications & Databases (preferably basic knowledge of SAP, LabWare, EDMS & ComplianceWire)
Good understanding of Production & QC systems – IPCs, HMIs, Instruments, etc
Good knowledge of Quality documentation
Stakeholder management skills
Vendor management for projects execution & service delivery
Hardware configuration and setup techniques, Networking Fundamentals etc.
cGMP knowledge
Financial – IT Budgeting, Purchase Requisitions, Service Entry, Provisions & Vendor Payments related to IT.
Recruiter Name Sabiya
Recruiter Number 9667794535
Recruiter Email Id [email protected]
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