MISSION: Design cutting-edge Fintech AI solutions for HyperVerge’s largest customersHyperVerge is a deep tech AI company that provides identity verification solutions for companies in the BFSI, Crypto, Ed-tech, Telecom etc spaces. Our home grown AI powers large enterprises like Jio, SBI, Bajaj Finserv, etc, and startups like Cred, MPL, MoneyTap, ZestMoney, Kissht, etc. Our system has powered 600 million+ AI based automated ID checks so far. Our market leading Face Recognition AI technology is ranked among the top few globally and certified by the top standards like NIST and IBeta.
As part of our rapid global growth plan, we are looking for passionate and versatile Solutions Architects to work directly with our largest and most strategic customers – from the fastest growing Fintech startups, to more traditional Financial Institutions – to develop technical solutions which enable them to grow their businesses. In the past year, this high-impact, mission-critical team has integrated large accounts such as Jio, Vodafone, Bajaj Finance and Xiaomi.
As a Solutions Architect, you are responsible for ensuring that our customers are deriving the promised business value using our products by delivering optimal integrations.
You will also act as the voice of your customers internally at HyperVerge to align product strategy with customer needs.
OUTCOMES EXPECTED – FIRST YEAR
Develop a deep understanding of HyperVerge Technology and Products within the first month
Handle 3-5 strategic integrations within the first 6 months
RESPONSIBILITIES
Voice of the Customer
Use first-hand customer knowledge to impact product strategy, working with all parts of HyperVerge to ensure its offerings continue to satisfy its largest and most strategic users’ needs
Integration and Delivery
Work closely with our integration engineers to configure client workflows.
Utilize technical acumen to drive high-quality integrations while accelerating time-to-go-live – Provide technical leadership and guidance to our users while they are building their HyperVerge integrations. Be the single technical point of contact for our customers and act as an escalation point to drive resolution in a timely, proactive manner
Design technical content (sample code, demos, etc.) to show customers how to implement specific use cases or best practices
Design POCs to ensure that the products meet the client’s requirements
Solution Design and Technology Adoption
Become an expert on HyperVerge’s APIs/SDKs and how to best deploy them
To understand business objectives and translate requirements into solutions
Own and drive relationships with external technical audiences of all kinds — from engineer to CTO
Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
Work hand-in-hand with HyperVerge’s Sales team to develop proof of concept applications, present technical demonstrations, and help customers make the most of HyperVerge products
Discover new problems which the customer has and increase adoption of HyperVerge technology wherever applicable
Product and Process improvement
Build processes for the solutions team. Identify and automate repetitive tasks to ensure faster go live timelines for clients.
Work closely with the product and engineering team to improve our offerings.
Personal and Team Competence Building
Focus on personal competence building across all stages of customer success. Constantly learning better ways to understand problems, manage situations, build trust and deeper relationship and help clients derive value out of the product
Sharpen your communication skills to understand the requirements of a client and resolve difference in opinion
Maintain composure through tough situations faced during the course of the interaction with the client
Share and build a best-practises knowledge base
Learn to build relationships with the client where they feel comfortable to discuss all problems and issues openly
WHY HYPERVERGE?
Be at the cutting-edge of technology
HyperVerge is among the top AI teams in the world with accuracies that surpass giants such as Amazon and Microsoft. It is a result of an amazing set of people who have the right attitude when it comes to solving challenging problems and have the necessary aptitude to solve them. This is what enables HyperVerge to stand as a profitable, financially independent, fast growing and contributing organization
Support for Inner Wellbeing
Most of the founding members daily practice some form of yoga/meditation. Work on one’s inner wellbeing is given a very high priority and the team is sensitive to the support an individual needs for such a lifestyle. Overall growth of individuals is always the most important priority
Challenges and Growth
A tremendous number of challenges lie ahead in converting a team of promising young people to an amazing organization over the next few decades. There will be no shortage of excitement. Every teammate, client win, revenue dollar, accuracy improvement, engineering improvement, product improvement, new country served is hard-earned and celebrated.
Links – Website, YouTube, Blog
Requirements
An ideal candidate is a hands-on and results-oriented person with strong communication and problem-solving skills
Excellent written and verbal communication skills are a must
Strong understanding of APIs, SDKs and their integration
Proficient in Programming and comfortable with Java and the Android Platform. Can quickly pick up new languages
Comfortable with international and domestic travel
Have experience with building products and interacting with clients
Should be able to engage with the customer in a technical discussion to understand the issues the customers are facing and provide solutions
Should have experience with mentoring juniors
Good to have:
Product thinking to resolve the customer pain points
Prior experience with Machine Learning or Deep Learning
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