As a Solutions Architect, you are responsible for ensuring that our customers are deriving the promised business value using our products by delivering optimal solutions. You will be working with customers to understand their business problem, learn about their existing systems and processes, design transformational solutions leveraging HyperVerge technology, drive integrations and deliver the promised business impact.
OUTCOMES EXPECTED:
Develop a deep understanding of HyperVerge Technology and Products
Handle 3-5 existing key-accounts and 3-5 new accounts
RESPONSIBILITIES:
Solution Design and Technology Adoption
Become an expert on HyperVerge’s APIs and how to best deploy them
Own and drive relationships with external technical audiences of all kinds — from engineer to CTO — to understand business objectives and translate requirements into solutions
Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
Work hand-in-hand with HyperVerge’s Sales team to develop proof of concept applications, present technical demonstrations, and help customers make the most of HyperVerge products
Discover new problems which the customer has and increase adoption of HyperVerge technology wherever applicable
Integration and Delivery
Provide technical leadership and guidance to our users while they are building their HyperVerge integrations
Utilise technical acumen to drive high-quality integrations while accelerating time-to-go-live
Create technical content (sample code, demos, etc.) to show customers how to implement specific use cases or best practices
Conduct POCs to ensure that the products meet the client’s requirements
Be the single technical point of contact for our customers and act as an escalation point to drive resolution in a timely, proactive manner
Voice of the Customer
Use first-hand customer knowledge to impact product strategy, working with all parts of HyperVerge to ensure its offerings continue to satisfy its largest and most strategic users’ needs
Personal Competence Building
Focus on personal competence building across all stages of customer success. Constantly learn better ways to understand problems, manage situations, build trust and deeper relationship and help clients derive value out of the product
Sharpen your communication skills to understand the requirements of a client and resolve difference in opinion
Maintain composure through tough situations faced during the course of the interaction with the client
Share and build a best-practises knowledge base
Learn to build relationships with the client where they feel comfortable to discuss all problems and issues openly
Requirements
Excellent written and verbal communication skills are a must
Has an educational background in engineering
Strong understanding of APIs, SDKs and their integration
Proficient in programming and comfortable with Java and the Android Platform. Can quickly pick up new languages
Comfortable with international and domestic travel
Have experience with building products and interacting with clients
Should be able to engage with the customer in a technical discussion to understand the issues the customers are facing and provide solutions
Ability to understand client’s requirements, define a PoC and successfully achieve it to prove out HyperVerge tech for clients
Results-oriented individual with strong communication and problem-solving skills
Prior experience in managing and mentoring junior Solutions Architect to help them achieve their goals
Good to have:
Product thinking to resolve the customer pain points
Prior experience with Machine Learning or Deep Learning
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