HyreFox Consultants Looking for Service Desk Engineer Full-Time at Jaipur, Rajasthan Full Time

About Concord:
Headquartered in Seattle, Washington, Concord Technologies is the provider of Concord Cloud Fax and NEXTSTEP. Concord Cloud Fax is a secure, compliant cloud fax service for healthcare and enterprises. It is designed specifically for organizations where compliance with industry regulations is critical. We are the hub for exchanging millions of healthcare documents every day and are dedicated to fundamentally changing how health information moves.

NEXTSTEP is also cloud-based, and it’s used by healthcare organizations and other large companies to automate manual workflows. NEXTSTEP is the most effective way for enterprise-grade organizations to capture image-based data, grant even the largest teams access to that data, then effectively process and integrate it with the systems in use within the organization.

Job Summary:
Skills Required:

• Experience in providing 1st line monitoring and support for Concords 24/7 platforms.
• Strong troubleshooting skills.
• Strong communication skills both verbally and written.
• Knowledge of Windows Server operation and troubleshooting
• Experience in the escalation of issues.
• Strong desire to deliver a high-quality customer-focused service.
• Excellent organizational and time management skills.
• Experience working in a collaborative working environment where teamwork is essential in achieving corporate objectives
• Experience working in an environment where ITIL best practice policy and processes have been adopted.
• Knowledge and understanding of Incident and Problem management processes
• Positive can-do attitude.
• Flexibility in providing out-of-hours support for project deliverables.

Responsibilities:

• The Service Desk is responsible for monitoring and triage of all first-line alerts, incidents and reported issues for Concord platform systems and applications 24/7.
• The service Desk will investigate and resolve where possible application, software, and hardware incidents. When the resolution isn’t possible, they are responsible for assignment to the correct support team escalating when necessary. Continuous incident trend analysis is required to identify common issues and feed into the problem management process for root cause analysis.
• Service Desk Engineers are responsible for ensuring processes and services are properly executed and any barriers to proper service operation are addressed and/or escalated.
• Individuals are required to continuously monitor operational processes to determine their effectiveness implementing new steps or processes when previously defined processes are determined as ineffective.

Other Details

Keywords: .

Industry: IT – Software

Employement Type: PERMANENT

Location

Jaipur

Job Title

Service Desk Engineer

Experience

0.0 yrs – 2.0 yrs

CTC

INR 2.00 lacs – 4.00 lacs