Hyring Tech Pvt Ltd Looking for IT Customer Support Executive at Coimbatore, Tamil Nadu Full Time

Role: IT Customer Support

Responsibilities:

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams

Requirements and skills:

• Experience as a Customer Support Specialist or similar CS role
• Familiarity with IT industry is a plus
• Experience using help desk software and remote support tools
• Has International exposure
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases

Job Type: Full-time

Salary: ₹200,000.00 – ₹420,000.00 per year

Day range:

Shift:

Ability to commute/relocate:

• Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• total work: 2 years (Preferred)