Job Role:
We are looking for a smart Technical Support Engineer to provide enterprise-level support to our customers. This technician will closely work with customer facing program managers to deliver on the client requirements.
Responsibilities:
Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to the program managers.
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Document knowledge in the form of knowledge base tech notes and articles
Follow the SLA for issues with respect to the severity.
Requirements:
B.E.,/B.Tech in any branch of study
Strong problem-solving skills
Excellent written and verbal communication skills
Ability to work independently.
Familiar with MS Office Suite.
Has a love for technology and automation (not necessarily programming)
Candidates based out of Coimbatore are preferred
Proven working experience in enterprise technical support, IT support or as a technical engineer will be an added advantage
Experience:
0 – 2 years
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Experience Level:
Entry Level – 1 to 3 Yrs
Compensation Details:
3 LPA to 3.6 LPA based on skillset, job fitment, and relevant experience.
About Us “Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience...
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