IBA Looking for Customer Support Specialist – Helpdesk with Medical Physics at India Full Time

IBA Dosimetry is the world market leader of innovative dosimetry and Quality Assurance equipment.

Our solutions enable more than 10 000 worldwide healthcare professionals to improve the quality, efficiency and safety in cancer therapy and medical imaging.

By integrating all quality assurance applications and data into one common software platform, we allow a real time monitoring during the whole treatment planning process.

Our technologies ensure a shorter radiation exposure while sparing patients healthy tissues.

Sustainability commitment

As a company, we are focused on striking the right balance between our stakeholders: increasing our market share and the return for our shareholders, improving the quality of life of our customers, patients and employees, and contributing to the well-being of our society, while also maintaining and restoring our planet’s health

“Since 2021, IBA is recognized as a certified B Corporation (or B Corp). B Corps are companies that promote ‘business as a force for good’, balancing profit and purpose. They meet the highest standards of social and environmental performance, public transparency, and legal accountability.”

Our Dosimetry Solutions are targeted towards the same objective of ensuring that patients receive a safe, accurate and reliable diagnosis and treatment. The life of patients, their safety and the success of their treatment depend upon it.

Check out our webpage sustainability to find out more!

Innovation is key at IBA Dosimetry.

Dedicated on innovations and cutting-edge solutions, our teams keep growing and are ready to turn to the next challenge and make the treatment of patients even more accurate, fast and safe.

Part of a fast-moving leading international company pioneer in particle accelerators, IBA Dosimetry offers a challenging and agile working environment where entrepreneurial mindset and technical interest are key to realize the projects of our worldwide spread customers, using a large scope of demanding complex technologies.

If you want to discover the new technologies we are working on as well as our different business unit, read our new brochure

Systematically troubleshot, solve, and document customer complaints related to product issues by leveraging equal parts intuition and technical acumen. Routine follow-ups to ensure resolution and customer satisfaction.

Communication with customers related to handling customer’s requests and complaints, providing answers and solutions in timely fashion and in accordance with implemented process.

Manage and dispatch all incoming customer communications (calls and emails) from both external (end users and distributors) and internal users in a timely fashion.

Acquire deep product knowledge (technical and physics related) with the goal of providing comprehensive responses to customer queries.

Maintain detailed records of customer interactions, process customer accounts, and file documents.

Escalate complex customer issues to appropriate support teams.

Follow communication procedures, guidelines, and policies.

Recommend potential products or services to management by collecting customer information and analyzing customer needs.

Remain continually informed and ready to deploy newly acquired knowledge towards resolution of new issues that may stem from recent product updates or newly discovered bugs.

Master’s degree in Medical Physics from a recognized institution or Dip R.P from BARC(Govt. of India).

3-4 years of clinical experience or minimum 2 years of industry experience.

Intermediate familiarity with MS-Office Suite– Excel, Powerpoint, Word, etc.

Familiarity with applicable Medical Device Quality Systems (FDA, ISO).

Basic knowledge of IT and networking fundamentals – In depth-networking knowledge and/or certification (e.g Cisco) is a plus.

Proficiency in spoken and written English.

Affinity for teamwork and well-developed interpersonal skills.

Ability to learn and apply newly acquired product training quickly.

Willingness to work nights, up to 33% of workdays.

Self-driven mindset and ability to work independently.

Devotion to customer success and a desire to put things right in under tight timelines.

诚聘英才

IBA的员工们充满动力、好奇心、创造力，通过持续学习，不断应对新的技术挑战，同时又具有非常高的团队合作精神，从而使我们的生活更加顺利而愉悦！

我们的同事们来自 40 多个国家，工作地点分布在 3 大洲超过 45 个地点，加入我们，IBA 将为您提供有意义的工作机会，让我们一起为人类的抗癌事业做出贡献。

我们致力于：

• 在尖端技术环境中不断创新
• 在工作中，发展专业和个人技能；参与具有挑战性的项目；一流的培训课程
• 在友好文化环境中, 在基于IBA 的价值观（勇敢 – 分享 – 关爱 – 公平）中不断发展自我
• 自主探索，在积极进取的团队中实现工作与生活之间的良好平衡
• 为一家视可持续性、安全性和幸福健康为成功关键的企业做出贡献