Your Role and Responsibilities
Receive and manage escalations from other teams as well as various monitoring tools involving service-affecting issues.
Troubleshoot, isolate and correct service-affecting issues on the network in areas including but not limited to: routing protocols, routers, switches, firewall administration, MPLS, BGP, VPN, load balancing.
Plan, schedule, and implement network maintenance activities which include software upgrades, hardware replacement and network infrastructure augments/changes.
As needed, implement approved routing policy changes/corrections to mitigate points of traffic congestion on the network due to planned or unplanned incidents.
Work with network infrastructure/service providers to identify and correct causes of circuit disruption.
Work with hardware vendors to determine causes of device failure/issues.
Create network connectivity diagrams and other documentation of live network environments for internal and customer use.
Incident management during critical events that impact the network, including internal and external communications, team coordination of repair and then root cause analysis efforts.
Performance analysis and optimization
Create diagrams and other documentation of network environments
Communicate effectively with internal and external audiences with varying levels of technical expertise.
Maintains high quality customer service to internal and external groups when needed
Required Technical and Professional Expertise
Working knowledge of the following network protocols/technologies:
BGP, MPLS, OSPF and related protocols
Link aggregation protocols
Dark fiber / DWDM systems
Other skills:
High Availability Technologies: HSRP, VRRP, MLAG, VSS, VPC
Scripting Languages: Python, Perl, Bash, Expect/TCL
Operating Systems: Linux, BSD
Advanced Configuration of Arista, Juniper and Cisco devices
Strong troubleshooting experience
Preferred Technical and Professional Expertise
Demonstrated history of organization and time management skills
Demonstrated history of verbal and written communication skills
Ability to work remotely with little or no direct supervision
Exhibit a strong understanding of customer service
Must be self-motivated and disciplined
Ability to recognize and prioritize critical tasks independently
Vendor Certifications: JNCIE, JNCIP, CCNP, CCDP, CCIE
Vendor Hardware Platforms: Arista Switches, Cisco Nexus, Juniper MX
About Business Unit
Digitization is accelerating the ongoing evolution of business, and clouds – public, private, and hybrid – enable companies to extend their existing infrastructure and integrate across systems. IBM Cloud provides the security, control, and visibility that our clients have come to expect. We are working to provide the right tools and environment to combine all of our client’s data, no matter where it resides, to respond to changing market dynamics.
This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.
Your Life @ IBM
Are you craving to learn more? Prepared to solve some of the world’s most unique challenges? And ready to shape the future for millions of people? If so, then it’s time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It’s time to define your career.
About IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location Statement
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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