IBM Looking for SaaS Operations – Network Engineer at Ahmedabad, Gujarat Full Time

Introduction

IBM Connected Vehicle Insights (CVI) team is looking for a motivated SaaS operations – network engineer to join our mission in supporting growing customer business by applications running in our public cloud. CVI is usually provided as a dedicated SaaS for our world-wide customers in multiple industries including automotive, insurance, etc, to build a connected vehicle services by retrieving, managing and analysing big data from vehicle sensor data. CVI also provides near-real time analytics and decision making in connected vehicles that may be used for emerging autonomous driving service as well as for advanced car insurance services, and so on.

This technical role is focused on maintaining SaaS based cloud services, automating wide ranges of tasks to reduce toils in security patching and build deployment, isolating problems, interacting with other teams to keep the service stable. You will become a part of the global SaaS operation team, play a major technical role contributing to operation excellence in order to modernize day-to-day delivery and operation by a new engineering methodology like SRE.

We are looking for candidates who have experience in SaaS operation. The candidate should be familiar with a variety of software engineering concepts, including practices and procedures related to Cloud technologies. Willingness to learn while performing a variety of tasks to ensure the success of the project while working as part of a high-performance team is critical.

Your Role and Responsibilities

The successful candidate will be part of the SaaS operations team for IBM Connected Vehicle Insights offering. You will help maintain and support the SaaS offering which is provided as a dedicated SaaS for each customer. You will have a key role in the operations team helping define and implement process to maintain network security and compliance, performing day-to-day deliveries and operations on SaaS, primarily from network point of view. Your responsibilities will include:

Execute day-to-day tasks as a network engineer on SaaS as part of the global operation team members in multiple geographies in order to keep providing 24×7 support for our customers. This may include:

Network troubleshooting and support

Firewall rules evaluation and implementation of best practices

Configuration of network devices

Clean-up of network configuration and VLANs

Network device build-outs and periodic software upgrades etc

Be able to cover as much day-time for Europe as possible (e.g. 8:00 thru 17:00 UTC)

Communicate with customers (typically with the IBM’s Consulting service team) to solve customer’s issues or handle specific requirements for customizations (e.g. custom plug-in deployment) to tailor the service

Manage SaaS inventories and security fixes (e.g. OS level patches, network device patching, etc).

On-call support including pager duty alert handling as both of the first and second responders.

Required Technical and Professional Expertise

Excellent oral and written communication, teamwork skills

Strong communication and analytical skills

Experience of SaaS operation

Experience of on-call support by using pager duty service

Sufficient knowledge of routers, switches, VPNs, and firewalls to perform buildout, migration, and support of new server/service infrastructure.

Basic knowledge of Linux, security and hardware (e.g. VSI and BareMetal on IBM Cloud, etc)

Preferred Technical and Professional Expertise

Experience for configuring some network devices/firewalls particularly on Citrix Netscaler and Vyatta.

Basic Knowledge of DevOps and its languages/tools (e.g. bash, python, ansible, elastic stack and influxdata) is welcomed.

Experience in implementing and executing some of SRE (Site Reliability Engineering) methodology

About Business Unit

Ready to grow your career in the SaaS based Software Development & Support ? Want to have a feeling that you are making a difference? This is your chance to become an integral part of a dynamic team of talented professionals developing and deploying innovative, industry-leading, cloud-based product. IBM Sustainability Software group is a growing, agile, dynamic organization building and operating leading-edge, highly available, secure, and innovative products.

IBM Cloud & Cognitive Software business unit is looking for a positive and collaborative Software Support Engineers to join in the exciting mission, on the IBM Connected Vehicle Insights product. In this role, you will be the member for the Global Team and is responsible for solving our customer’s uniquely complex problems.

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.