Your Role and Responsibilities
As System Admin-Windows, you’ll make technical directions for Solution providing, configuring, troubleshooting, and repairing malfunctioning related issues.
Responsibilities:
Window installation/Upgradation/Patch Management
Hardware health checkup/Logs Collection
System Monitoring/Performance Monitoring/data collection.
Start/Stop, reboot OS as and when required.
Laptop /Desktop /IPAD/Android break fix
Develop and maintain documentation about current environment setup, standard operating procedures, and best practices.
Windows Installation/Configuration.
Network Connectivity Troubleshooting
Trouble shooting any problem data collection.
Raise and track Service Requests with IBM/OEM.
Providing technical on-site, face to face VIP IT support, working at site within a BAU environment, including installation, troubleshooting, problem resolution and maintenance
Required Technical and Professional Expertise
Experience in Windows installation/Troubleshooting/Image Deployment
Good Knowledge in Windows boot Image recovery/diagnostics/restoration.
Knowledge of IBM/Lenovo /HP/Dell Laptop/Desktop on hardware side.
Prove experience in Hardware health checkup/Logs Collection
Experience in System Monitoring/Performance Monitoring/data collection.
Start/Stop, reboot OS as and when required.
Develop and maintain documentation about current environment setup, standard operating procedures, and best practices.
ITIL knowledge of V2 or V3. Especially on Service Desk, Incident Management
Trouble shooting and problem data collection.
Experience of supporting as many of the following as possible: Windows 7 & 10, MS Office 2010/2013/2016/365, Skype/ Share point for Business, VOIP, PC/Laptop builds, OS configuration, AD administration, hardware repair.
Preferred Technical and Professional Expertise
Candidates Should be having a minimum of 4 years relevant experience.
Candidates should have good verbal and written communication skills
Candidates should be willing to work on 24×7 and Field Support.
Candidates should have eagerness to learn new technologies and skills
Candidates should be hardworking with strong work ethics and discipline.
About Business Unit
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate – they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.
Your Life @ IBM
Are you craving to learn more? Prepared to solve some of the world’s most unique challenges? And ready to shape the future for millions of people? If so, then it’s time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It’s time to define your career.
About IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location Statement
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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