At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.
Your Role and Responsibilities
Responsible for development of Overall Transition Strategy, Project plan aligned with project charter and in accordance with the goals and transition schedule set in the contract.
Work closely with client and incumbent service provider’s teams and craft a Transition plan with emphasis on exhaustive coverage of knowledge transfer of full scope services, activities handover and service process alignment.
Deliver transition within solutioned budget, agreed timelines
Be responsible for identification of knowledge transfer components with help of SMEs
Scoping and planning knowledge transition sessions for transfer of knowledge from incumbent to new provider.
Be responsible for ensuring knowledge is properly acquired by the team, documented in AID (Application Information Document) or a knowledge repository, demonstrated through hands on activities and disseminated to the new team members.
Should have handled knowledge transfer process end to end
The practitioner will be responsible for inheriting As -is service management processes, performing maturity assessment of current processes in line with ITIL framework and creating a plan/ roadmap for To-Be process state. The Service Transition manager is also expected to compile/ update process documentation / flows for standard ITIL/ service management processes e.g. Incident, Change, Problem, Release, Configuration management processes using agreed tools and propose best practices
Will be responsible for setting up the performance measurement framework to enable SLA/ KPI reporting in line with contractual obligations.
Will conduct Process workshops on ITIL v3/4 Process Solutions, with key stakeholders
Required Technical and Professional Expertise
Overall 10 + years of experience managing change projects/programs in complex environments within tight timeframes
Master-level capabilities required in Project and Change Management and Process improvement
At least 5 years of end-to-end Transition Management experience
Results-oriented and strong analytical skills
Strong written and spoken English
Preferred Technical and Professional Expertise
Highly energetic and able to inspire others
Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
Intuitive individual with an ability to manage change and proven time management
About Business Unit
IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.
Your Life @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
About IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location Statement
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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