Role Purpose:
. Managing Regulatory & Servicing Related System / Process enhancements
. Ensure on-time development of all projects pertaining to Core and non-core applications
. Identifying opportunities in these systems and ensure smooth functioning.
Key Accountability:
Process Design and System Automation:
. Conduct requirement gathering, GAP analysis , Process study and Process re-engineering
. Process Re-engineering activities which involves
o Process analysis to identify NVAs
o Cause-effect analysis to identify problems within a process
. Oversee documentation and validation of functional specifications defined on the basis of business needs
. Communicate, translate, and simplify business requirements to ensure buy-in from all stakeholders
. Prepare business requirement document for system change post system feasibility analysis, system architecture, etc.
. Liaise with IT project manager , developer for getting the required changes developed
. Handhold the testing team during various phases of testing and represent end-users in the UAT phase
. Devise change strategies and implement change
Stakeholder Management:
. Engage with multiple functional teams to obtain buy-in for requirements identified and to drive functional ownership through implementation
. Running workshops with all impacted systems and users and driving them to one final delivery
Project Management:
. Participate in discussions, functional owners to understand project requirements/mandates across non-core IT applications
. Create project plans in consultation with reporting manager, establish objectives and outcomes, and seek requisite approvals for driving them from relevant stakeholders
. Conduct discussions with all the identified stakeholders to map the responsibilities of various team members and timelines of delivery
. Identify tools, data sources, and liaison with all concerned internal and external stakeholders to obtain data required and enable realistic project planning and execution
. Anticipate business requirements of stakeholders to ensure efficiency and scalability of the fast-growing business
. Conduct periodic discussions with identified stakeholders in the project team to monitor progress against timelines and evaluate challenges/ issues faced if any
. Present project status to all concerned stakeholders and others in the functional teams, on a periodic basis, along with vendors if any, and incorporate feedback receive
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