With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.
Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.
Healthcare Intelligence Experts.
Symphony Health, part of the ICON plc family, is a team of curious thinkers and intellectual problem solvers driving the healthcare data industry forward. We leverage our large, integrated healthcare data repository and our analytic expertise to build customized, agile data solutions which answer the questions our clients – life science manufacturers, payers, and providers – have today, as well as those they’ll have tomorrow. Together, we can help patients get the right drugs at the right times.
Role Summary:
The IT Service Partner (SP) is the primary point of contact who manages the relationship between IT Operations and IT System Business Owners. The SP acts as the navigator, connector and orchestrator for complex IT queries and escalations, identifies the correct course of action and assigns them to the appropriate department. The SP gathers and manages operational IT requirements, manages external IT support vendors, oversees applications lifecycle management, manages IT risks, defines support strategies, verifies disaster recovery requirements, manages operational projects and continual service improvement initiatives.
What do you do?
In the context of representing and supporting IT Operations for business service lines, the IT Service Partner is expected to:
What do you need?
Degree in computer science or a related study accompanied by 6+ years of experience in Information Technology with at least 3+ years in Visualization Reporting tools.
Experience in at minimum 1 Lifecycle Alteryx Server Implementation/Upgrades.
3+ years of experience in SQL/ HIVE.
Full life cycle experience (requirements gathering through production deployment) in all aspects of software development using Alteryx Server, Alteryx Designer.
Translate business needs into technical and system design specifications.
Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.
We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.
ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know
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